Frontline IT Support Agent (Level 1)

NCR Voyix Corporation; Cebu City; Remote; PHP 180,000 - 240,000; Full time

Job summary

NCR Voyix Corporation seeks an L1 Support specialist to assist customers with recurring or standard problems on a global basis. You will work with NCR and 3rd party technicians to resolve hardware and software issues and maintain incident tracking.

Ideal candidates have basic PC literacy, Windows-based skills, strong communication, and problem-solving abilities. A high school diploma is required; growth opportunities exist in a globally inclusive tech company.

Qualifications

• Basic PC literacy and keyboard proficiency.
• Understanding of Windows-based applications/tools.
• Strong problem solving, analytical, and communication skills.

Responsibilities

• Resolves recurring or standard problems for customers.
• Collaborates with NCR and third-party technicians to fix hardware or software issues.
• Provides incident tracking sheets daily and weekly to report performance.

Skills

Basic PC literacy

Keyboard proficiency

Windows-based tools

Problem solving

Analytical skills

Communication skills

Education

High school diploma

Job description

NCR Voyix Corporation seeks an L1 Support specialist to assist customers with recurring or standard problems on a global basis. You will work with NCR and 3rd party technicians to resolve hardware and software issues and maintain incident tracking.

Ideal candidates have basic PC literacy, Windows-based skills, strong communication, and problem-solving abilities. A high school diploma is required; growth opportunities exist in a globally inclusive tech company.