Service Desk L1 Support Technician

NCR Voyix Corporation; Cebu City; Vor Ort; PHP 240.000 - 360.000; Vollzeit

Zusammenfassung

NCR Voyix Corporation, Cebu City, Philippines, is seeking a Service Desk L1 Agent to provide first-line IT support for hardware and software issues, installing, configuring and updating systems, and guiding users through problem resolution.

The role works with NCRV and third-party technicians, handles incident history, schedules on-site visits when needed, and trains customers on basic tech usage while maintaining clear incident logs.

Qualifikationen

• Basic PC literacy; keyboard proficiency; understanding of Windows-based applications/tools.
• Problem solving and analytical skills.
• Relationship building skills; excellent communication skills, verbal and written as well as listening.
• High school diploma

Aufgaben

• Works directly with customers to resolve recurring or standard problems.
• Works with NCRV and 3rd party Vendor technicians to resolve HW or SW problems.
• Reviews incident history to determine recurring faults.
• Provides technical support and assistance to clients regarding hardware and software issues.
• Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis.
• Allocates engineer appointment times for jobs requiring multiple resources on-site.
• Updates work orders and provide status information.
• May respond to escalated calls.
• Participates in product set or customer base training.
• May implement remote fixes relying on guided search for diagnosis across multiple products.
• Applies troubleshooting checklists.
• Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools

Kenntnisse

Problem solving

Communication skills

PC literacy

Windows basics

Ausbildung

High school diploma

Jobbeschreibung

NCR Voyix Corporation, Cebu City, Philippines, is seeking a Service Desk L1 Agent to provide first-line IT support for hardware and software issues, installing, configuring and updating systems, and guiding users through problem resolution.

The role works with NCRV and third-party technicians, handles incident history, schedules on-site visits when needed, and trains customers on basic tech usage while maintaining clear incident logs.