L&D Trainer

Acquire Intelligence; Pasig; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Leadership training courses

Internal promotions opportunities

Team collaboration

Job summary

Acquire Intelligence, a global outsourcer specializing in contact center and back-office services, is seeking a Training Facilitator to build employee competency through engaging classes and practical curricula.

You will collaborate with the L&D team to review curricula, ensure adherence to guidelines, document sessions, conduct effectiveness audits, and analyze feedback to continually improve training content and delivery.

Responsibilities

• Facilitate classes for employee competency development.
• Review course curricula and provide feedback for continuous improvement.
• Ensure Training Quality Guidelines/Processes are followed.
• Provide the necessary documentation for all classes facilitated.
• Work with the L&D to catalyze improvement regarding employee personal and professional competency development, and its execution & application.
• Conduct training effectiveness audits and track post-training results
• Analyze classroom feedback to improve facilitation techniques
• Conduct training needs analysis and research new training initiatives
• Design and develop instructional materials to support training objectives
• Identify skill gaps and recommend actionable improvement plans
• Revise and update existing training content as needed

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

At Acquire Intelligence, our mission is to help businesses work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career — Join us today and be part of a team where your work makes an impact!

Why Join the A-Team?

• HMO coverage for you and your family


• Yearly Kick Off Parties with major giveaways (like the car in 2023)


• Get recognized through our ‘Value Awards’


• Grow your career - yes, we love to promote internally


• Do meaningful work and collaborate with the best


• 900 promotions given each year


• 2,700+ leadership training courses

A SNAPSHOT OF YOUR ROLE

• Facilitate classes for employee competency development.


• Review course curricula and provide feedback for continuous improvement.


• Ensure Training Quality Guidelines/Processes are followed.


• Provide the necessary documentation for all classes facilitated.


• Work with the L&D to catalyze improvement regarding employee personal and professional competency development, and its execution & application.


• Conduct training effectiveness audits and track post-training results


• Analyze classroom feedback to improve facilitation techniques


• Conduct training needs analysis and research new training initiatives


• Design and develop instructional materials to support training objectives


• Identify skill gaps and recommend actionable improvement plans


• Revise and update existing training content as needed

Join the A-Team and experience the A-Life!