Global L&D Trainer — Elevate Skills & Impact

Acquire Intelligence; Pasig; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Leadership training courses

Internal promotions opportunities

Team collaboration

Job summary

Acquire Intelligence, a global outsourcer specializing in contact center and back-office services, is seeking a Training Facilitator to build employee competency through engaging classes and practical curricula.

You will collaborate with the L&D team to review curricula, ensure adherence to guidelines, document sessions, conduct effectiveness audits, and analyze feedback to continually improve training content and delivery.

Responsibilities

• Facilitate classes for employee competency development.
• Review course curricula and provide feedback for continuous improvement.
• Ensure Training Quality Guidelines/Processes are followed.
• Provide the necessary documentation for all classes facilitated.
• Work with the L&D to catalyze improvement regarding employee personal and professional competency development, and its execution & application.
• Conduct training effectiveness audits and track post-training results
• Analyze classroom feedback to improve facilitation techniques
• Conduct training needs analysis and research new training initiatives
• Design and develop instructional materials to support training objectives
• Identify skill gaps and recommend actionable improvement plans
• Revise and update existing training content as needed

Job description

Acquire Intelligence, a global outsourcer specializing in contact center and back-office services, is seeking a Training Facilitator to build employee competency through engaging classes and practical curricula.

You will collaborate with the L&D team to review curricula, ensure adherence to guidelines, document sessions, conduct effectiveness audits, and analyze feedback to continually improve training content and delivery.