Senior Success Engineer

AIPI Acquire Intelligence Philippines Inc.; Pasig; On-site; PHP 360,000 - 500,000; Full time

Job summary

Acquire Intelligence is seeking a capable professional to lead discovery sessions, map current and target business processes, and drive optimization of client platform usage across multiple tools including Riskonnect, Adobe, SAP and PowerBI.

You will create detailed documentation, tailor training to client configurations, and collaborate with Product Development and Analytics teams to deliver high-quality outcomes.

Qualifications

• Lead discovery sessions to understand existing and desired business processes.
• Assist clients in optimizing their use of application platforms via workflow guidance and automation opportunities.
• Deliver high-quality documentation of client requirements and design specifications for implementation.

Responsibilities

• Lead discovery sessions to understand existing and desired business processes.
• Assist clients in optimizing their use of application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities.
• Promote consistent design and best practice methodologies to solve problems across multiple customer stakeholders.
• Deliver high-quality documentation of client requirements and design specifications for implementation.
• Deliver training tailored to customer configuration and business requirements telephonically and in-person.
• Work closely with Product Development, Data Services and Analytics teams.
• Produce deliverables on Riskonnect platform including configuration, workflows, and unit test plans.
• Produce deliverables on secondary platforms including Adobe, Conga, Insights, IBM Cognos, PowerBI, SAP, Web Intelligence, InRule and Crystal Reports.
• Prioritize deliverables with Customer stakeholders and Riskonnect resources.
• Participate in customer status calls.
• Manage escalations and client/internal expectations.
• Communicate effectively with colleagues, clients and vendors.

Skills

Discovery sessions

Stakeholder management

Documentation

Training delivery

Cross-functional collaboration

Tools

Riskonnect

Adobe

Conga

Insights

IBM Cognos

PowerBI

SAP

Web Intelligence

InRule

Crystal Reports

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

A Glimpse into Your New Role

To perform this job successfully, an individual must be able to perform each essential functions satisfactorily.

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Lead discovery sessions to understand the existing and desired business processes.

Assist clients in optimizing their use of application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities.

Promote consistent design and best practice methodologies to solve problems across multiple customer stakeholders.

Deliver high-quality documentation of client requirements and design specifications for implementation.

Deliver training tailored to customer specific configuration and business requirements telephonically and in-person.

Work closely and successfully with other departments including Product Development, Data Services and Analytics.

Produce deliverables on one of Riskonnect’s primary platforms including configuration and workflows, detailed technical documentation, and unit test plans.

Produce deliverables or specifications on secondary platforms including Adobe, Conga, Insights, IBM Cognos, PowerBI, SAP, Web Intelligence, InRule and Crystal Reports.

Prioritize deliverables in conjunction with the Customer stakeholders and Riskonnect resources.

Participate in customer status calls.

Manage escalations and expectations for both the client and internal personnel.

Possess effective written and verbal communication skills to communicate with colleagues, clients, and vendors; must demonstrate strong active listening and follow-up skills.

Possess proven time management skills to manage multiple priorities and deliver timely and accurate work.

Join the A-Team and experience the A-Life!

About Us

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.

We’re an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.”

We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted.

We’re recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we’re looking for strong candidates with BPO experience to join our growing team.

We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

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