L&D Trainer

Acquire.AI; Pasig, Hinoba-an; On-site; PHP 335,000 - 614,000; Full time

Benefits offered by this job

HMO coverage

Kick-off parties (annual)

Value Awards

Internal promotions

Leadership training

Job summary

Acquire Intelligence is a global outsourcer with a focus on training and development, inviting you to join a team that values innovation and collaboration. The role centers on facilitating employee competency development, refining curricula, and ensuring adherence to Training Quality Guidelines.

Join a dynamic environment with opportunities for internal promotion and professional growth, including leadership training programs and a strong emphasis on measurable training outcomes.

Qualifications

• Facilitate classes for employee competency development.
• Review course curricula and provide feedback for continuous improvement.
• Ensure Training Quality Guidelines/Processes are followed.
• Provide the necessary documentation for all classes facilitated.
• Collaborate with L&D to improve competency development and its execution.

Responsibilities

• Facilitate classes for employee competency development.
• Review course curricula and provide feedback for continuous improvement.
• Ensure Training Quality Guidelines/Processes are followed.
• Provide the necessary documentation for all classes facilitated.
• Work with L&D to catalyze improvement regarding employee personal and professional competency development, and its execution.
• Conduct training effectiveness audits and track post-training results.
• Analyze classroom feedback to improve facilitation techniques.
• Conduct training needs analysis and research new training initiatives.
• Design and develop instructional materials to support training objectives.
• Identify skill gaps and recommend actionable improvement plans.
• Revise and update existing training content as needed.

Skills

Facilitation

Curriculum feedback

Quality guidelines

Training needs analysis

Instructional design

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! At Acquire Intelligence, our mission is to help businesses work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career — Join us today and be part of a team where your work makes an impact!

Why Join the A-Team?

Come for a career, stay for the fun!

• HMO coverage for you and your family
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best 900 promotions given each year 2,700+ leadership training courses

A SNAPSHOT OF YOUR ROLE

• Facilitate classes for employee competency development.
• Review course curricula and provide feedback for continuous improvement.
• Ensure Training Quality Guidelines/Processes are followed.
• Provide the necessary documentation for all classes facilitated.
• Work with the L&D to catalyze improvement regarding employee personal and professional competency development, and its execution & application.
• Conduct training effectiveness audits and track post-training results
• Analyze classroom feedback to improve facilitation techniques
• Conduct training needs analysis and research new training initiatives
• Design and develop instructional materials to support training objectives
• Identify skill gaps and recommend actionable improvement plans
• Revise and update existing training content as needed

Join the A-Team and experience the A-Life!

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.”

We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted.

We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team.

We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

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