KYC & AML Team Lead - Night Shift

Risewave Consulting, Inc.; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Risewave Consulting, Inc. in Taguig is seeking an experienced KYC Team Lead to manage a team of analysts and own pod-level delivery, quality, and performance metrics. You will ensure daily and weekly commitments are met and serve as first escalation for operational issues.

You will conduct coaching sessions, guide ramp-ups, and partner with QC to address defect trends. The role demands hands-on KYC expertise, strong people leadership, and a focus on process adherence and continuous improvement.

Qualifications

• 3 to 5 years of KYC relevant experience.
• 3 years of supervisory experience.

Responsibilities

• Manage a team of KYC analysts and pod-level SLA, quality, productivity, and adherence metrics.
• Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

Skills

KYC expertise

Team leadership

Job description

Risewave Consulting, Inc. in Taguig is seeking an experienced KYC Team Lead to manage a team of analysts and own pod-level delivery, quality, and performance metrics. You will ensure daily and weekly commitments are met and serve as first escalation for operational issues.

You will conduct coaching sessions, guide ramp-ups, and partner with QC to address defect trends. The role demands hands-on KYC expertise, strong people leadership, and a focus on process adherence and continuous improvement.