KYC Quality & Regulatory Lead (Night Shift, Onsite)

Gratitude Philippines

Manila

On-site

PHP 900,000 - 1,200,000

Full time

14 days+

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Job summary

Gratitude Philippines is seeking an experienced KYC Quality Check Supervisor / Regulatory Compliance Senior Analyst to lead a team of KYC Analysts and ensure high-quality delivery across regulatory compliance operations. The role focuses on team leadership, quality assurance, SLA management, and performance coaching in a fast-paced financial services environment.

Candidates must already have the legal right to live and work in the Philippines.

Qualifications

3–5 years of KYC experience.
At least 1 year of supervisory experience.
Legal right to live and work in the Philippines.
Strong knowledge in KYC, Regulatory Compliance, AML/KYC Operations, Quality Management and Team Leadership.

Responsibilities

Lead and manage a team of KYC Analysts, ensuring SLA, quality, productivity, and adherence targets.
Allocate workloads, manage queues, and optimize team capacity.
Review and approve complex or high-risk KYC cases requiring Team Lead sign-off.
Conduct daily team huddles, weekly coaching sessions, and performance reviews.
Drive analyst development and provide coaching based on quality feedback.
Partner with QA to address defect trends through coaching, retraining, and process improvements.
Monitor attendance, adherence, and capacity while mitigating operational risks.
Escalate issues such as volume spikes, system outages, SOP gaps, and resource constraints.
Support weekly business reviews with performance insights and root cause analyses.
Coordinate onboarding and training for new hires with Training team.