KYC Quality Check Supervisor

Stark Asia Solutions Inc.; Taguig; Sur place; PHP 892 800 - 1 339 200; Plein temps

Résumé du poste

Stark Asia Solutions Inc. is seeking an experienced Regulatory Compliance Senior Analyst to lead a team of KYC analysts on a Return to Office setup in Taguig.

The role focuses on day-to-day delivery, performance, and quality outcomes for the pod, acting as the first escalation point for operational issues. You will manage SLA adherence, coach analysts, and drive ramp-up and performance improvements while partnering with QC to address defects and SOP ownership.

Qualifications

• 3-5 years of experience in regulatory/compliance roles.
• Experience leading a team of analysts.
• Bachelor’s degree required.
• On-site in Taguig.

Responsabilités

• Lead pod-level delivery, performance, and quality for KYC analysts.
• Review complex/high-risk cases for TL sign-off.
• Conduct daily huddles and weekly 1:1s with coaching.
• Ramp up analysts and monitor performance tiers.
• Collaborate with QC to address defects and SOPs.
• Manage attendance, shrinkage, and adherence; document capacity.
• Mitigate attrition risk with engagement and recognition.
• Escalate operational risks to the Delivery Lead with data.
• Support WBR with narrative and root-cause commentary.
• Onboard new hires and coordinate training.

Connaissances

Team leadership

KYC management

Performance coaching

SLA management

Formation

Bachelor's degree

Description du poste

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

Job Description

POSITION TITLE: Regulatory Compliance Sr Analyst

WORK SETUP: Return to Office

OVERALL PURPOSE:

• This is for an experienced Team Lead to manage a team of KYC analysts.
• The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.

RESPONSIBILITIES:

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

OTHERS:

Project Shift Schedule: Night Shift