KYC Quality & Compliance Team Lead

Stark Asia Solutions Inc.; Taguig; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

Stark Asia Solutions Inc. is seeking an experienced Regulatory Compliance Senior Analyst to lead a team of KYC analysts on a Return to Office setup in Taguig.

The role focuses on day-to-day delivery, performance, and quality outcomes for the pod, acting as the first escalation point for operational issues. You will manage SLA adherence, coach analysts, and drive ramp-up and performance improvements while partnering with QC to address defects and SOP ownership.

Qualifications

• 3-5 years of experience in regulatory/compliance roles.
• Experience leading a team of analysts.
• Bachelor’s degree required.
• On-site in Taguig.

Responsibilities

• Lead pod-level delivery, performance, and quality for KYC analysts.
• Review complex/high-risk cases for TL sign-off.
• Conduct daily huddles and weekly 1:1s with coaching.
• Ramp up analysts and monitor performance tiers.
• Collaborate with QC to address defects and SOPs.
• Manage attendance, shrinkage, and adherence; document capacity.
• Mitigate attrition risk with engagement and recognition.
• Escalate operational risks to the Delivery Lead with data.
• Support WBR with narrative and root-cause commentary.
• Onboard new hires and coordinate training.

Skills

Team leadership

KYC management

Performance coaching

SLA management

Education

Bachelor's degree

Job description

Stark Asia Solutions Inc. is seeking an experienced Regulatory Compliance Senior Analyst to lead a team of KYC analysts on a Return to Office setup in Taguig.

The role focuses on day-to-day delivery, performance, and quality outcomes for the pod, acting as the first escalation point for operational issues. You will manage SLA adherence, coach analysts, and drive ramp-up and performance improvements while partnering with QC to address defects and SOP ownership.