KYC Compliance Team Lead — Night Shift

8003 Accenture Inc Company; Taguig; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Accenture Philippines in Taguig is seeking an experienced KYC Team Lead to manage a squad of analysts, drive day-to-day delivery, and uphold quality outcomes. You will own pod-level SLAs, coaching, and capacity planning to meet daily and weekly targets.

You will conduct first-line reviews of high-risk cases, run daily huddles and weekly 1:1s, and escalate operational risks with data-driven recommendations. Onsite work schedule is required for this project.

Qualifications

• KYC team lead with 3–5 years of KYC experience.
• Minimum 3 years of supervisory experience.
• Onsite work in Taguig (Uptown Bonifacio Tower 3).

Responsibilities

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends; coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics.
• Escalate operational risks to the Delivery Lead with data and recommended actions.

Skills

KYC Team Lead

Supervisory experience

KYC domain knowledge

Job description

Accenture Philippines in Taguig is seeking an experienced KYC Team Lead to manage a squad of analysts, drive day-to-day delivery, and uphold quality outcomes. You will own pod-level SLAs, coaching, and capacity planning to meet daily and weekly targets.

You will conduct first-line reviews of high-risk cases, run daily huddles and weekly 1:1s, and escalate operational risks with data-driven recommendations. Onsite work schedule is required for this project.