AML/KYC Compliance Team Lead – Regulatory & People Growth

Gratitude Philippines; Manila; On-site; PHP 1,800,000 - 2,100,000; Full time

Job summary

Gratitude Philippines is seeking a seasoned KYC/AML leader to manage a high-performing team at our Manila-area location. You will oversee daily operations, drive KPI attainment, and ensure regulatory compliance across complex cases.

This role demands strong coaching, stakeholder management, and relentless focus on quality and risk controls. The incumbent will partner with the Delivery Lead to address capacity constraints, escalate risks, and support WBR readiness while shaping a culture of

Qualifications

• 5–8 years of relevant KYC/AML experience required.
• Minimum 5 years of supervisory or people management experience required.
• Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance required.
• Proven experience leading teams, managing operational KPIs, and ensuring regulatory compliance.
• Excellent stakeholder management, communication, and leadership skills.

Responsibilities

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics.
• Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

Skills

KYC/AML

People management

Regulatory compliance

Stakeholder management

Team leadership

Job description

Gratitude Philippines is seeking a seasoned KYC/AML leader to manage a high-performing team at our Manila-area location. You will oversee daily operations, drive KPI attainment, and ensure regulatory compliance across complex cases.

This role demands strong coaching, stakeholder management, and relentless focus on quality and risk controls. The incumbent will partner with the Delivery Lead to address capacity constraints, escalate risks, and support WBR readiness while shaping a culture of