KPI-Driven Customer Care Advisor

Concentrix Philippines; Pasay; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix Philippines, located at MOA Pasay, is seeking a Customer Service Advisor to deliver quality service and meet KPIs. You will clarify requirements, use tools to resolve issues, and build rapport with customers in a fast-paced environment.

The role requires a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to work both independently and as part of a team. This is a full-time on-site position at the MOA location.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.

Responsibilities

• Ensure service delivery meets contractual KPIs.
• Clarify customer requirements and provide resolution.
• Listen attentively and build rapport with customers.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work including account notes.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Patience

Written and verbal communication

Attention to detail

Multi-tasking

Adaptability

Teamwork and independence

Repetitive work tolerance

Education

High school diploma

Tools

PC knowledge

Job description

Concentrix Philippines, located at MOA Pasay, is seeking a Customer Service Advisor to deliver quality service and meet KPIs. You will clarify requirements, use tools to resolve issues, and build rapport with customers in a fast-paced environment.

The role requires a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to work both independently and as part of a team. This is a full-time on-site position at the MOA location.