Korean-Speaking Selling Partner Support Specialist

Amazon; Cebu City; On-site; PHP 240,000 - 480,000; Full time

Job summary

Amazon is seeking a Selling Partner Support Associate who speaks Korean to serve as the primary contact for Selling Partners. You will provide timely, accurate operational support across phone, chat, and email while upholding strong customer-centric values and data security.

The role requires a Bachelor's degree and fluency in English and Korean, with experience using Windows, Word, Outlook, and Excel. Flexibility to work rotating shifts, including weekends and holidays, is essential.

Qualifications

• Bachelor's degree or above.
• Fluent in English and Korean with strong written and verbal communication.
• Experience with Windows OS and Office Suites (Word, Outlook, Excel).
• Ability to work rotating shifts, including weekends, nights or holidays.

Responsibilities

• Serve as primary contact between Amazon and Selling Partners.
• Provide timely operational support across phone, chat, and email channels.
• Demonstrate empathy, active listening, and effective communication to resolve issues.
• Manage multiple channels concurrently while maintaining data security and confidentiality.
• Collaborate with internal teams to improve processes and service quality.

Skills

Fluent English

Fluent Korean

Customer service

Microsoft Office

Education

Bachelor's degree

Tools

Windows OS

Office Suite (Word/Outlook/Excel)

Job description

Amazon is seeking a Selling Partner Support Associate who speaks Korean to serve as the primary contact for Selling Partners. You will provide timely, accurate operational support across phone, chat, and email while upholding strong customer-centric values and data security.

The role requires a Bachelor's degree and fluency in English and Korean, with experience using Windows, Word, Outlook, and Excel. Flexibility to work rotating shifts, including weekends and holidays, is essential.