Selling Partner Support Associate — Korean Speaker, Selling Partner Support

Amazon.co; Philippines; On-site; PHP 420,000 - 640,000; Full time

Job summary

Amazon Inc. is seeking a Selling Partner Support Associate who speaks Korean to act as the primary contact for Selling Partners and to provide timely operational support across phone, chat and email.

You will help resolve complex queries while maintaining confidentiality and adhering to service level agreements, contributing to a positive customer experience. The role requires fluent Korean and English, experience with Windows OS and Microsoft Office, and flexibility to work weekends, nights,

Qualifications

• Bachelor's degree or above.
• Fluent in English and Korean with strong written and verbal communication skills.
• Experience with Windows OS and Microsoft Office (Word, Outlook, Excel).
• Willingness to work with flexible rotational shifts, including weekends, nights, and holidays.

Responsibilities

• Provide timely and accurate operational support to Selling Partners across phone, chat, and email channels.
• Resolve complex queries from Selling Partners using strong critical thinking and decision-making skills.
• Maintain confidentiality and data security in line with company policies.

Skills

Fluent English

Fluent Korean

Bilingual English-Korean

Education

Bachelor's degree or above

Tools

Microsoft Office

Windows OS

Job description

Selling Partner Support Associate — Korean Speaker, Selling Partner Support

The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable.

• 1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
• 2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills
• 3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.
• 4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively
• 5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions.
• 6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals,
• 7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service
• 8. Actively seeks solutions through logical reasoning and data interpretation independently.
• 9. Fosters a positive and cooperative team environment.
• 10. Demonstrates enthusiasm for learning and commitment to continuous improvement.

Basic Qualifications

• - Completed a Bachelor's degree or above
• - Fluent in both English and Korean, with strong written and verbal communication skills.
• - Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)
• - Should be able to work with flexible rotational shifts, including weekends, nights and/or holidays
• - 1. Are enrolled in or have completed a Bachelor's degree or above
• - 2. Fluent in EN language1 (basis requirement) with written and verbal communication skills
• - 3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)
• - 4. Should be able to work with flexible rotational shifts, including weekends, nights and/or holidays

Preferred Qualifications

• - 1+ year of experience with 6months+ working in Live Channel B2B/Customer
• - Business acumen in areas of e-commerce and retail is advantageous.
• - Typing skills of 30 words per minute with an accuracy of 93%
• - 1. 1+ year of experience with 6months+ working in Live Channel B2B/Customer service environment
• - 2. Business acumen in areas of e-commerce and retail is advantageous.
• - 3. Typing skills of 30 words per minute with an accuracy of 93%

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.