Korean-Speaking Seller Support Specialist

Amazon Inc.; Philippines; Remote; PHP 420,000 - 640,000; Full time

Job summary

Amazon Inc. is seeking a Selling Partner Support Associate who speaks Korean to act as the primary contact for Selling Partners and to provide timely operational support across phone, chat and email.

You will help resolve complex queries while maintaining confidentiality and adhering to service level agreements, contributing to a positive customer experience. The role requires fluent Korean and English, experience with Windows OS and Microsoft Office, and flexibility to work weekends, nights,

Qualifications

• Bachelor's degree or above.
• Fluent in English and Korean with strong written and verbal communication skills.
• Experience with Windows OS and Microsoft Office (Word, Outlook, Excel).
• Willingness to work with flexible rotational shifts, including weekends, nights, and holidays.

Responsibilities

• Provide timely and accurate operational support to Selling Partners across phone, chat, and email channels.
• Resolve complex queries from Selling Partners using strong critical thinking and decision-making skills.
• Maintain confidentiality and data security in line with company policies.

Skills

Fluent English

Fluent Korean

Bilingual English-Korean

Education

Bachelor's degree or above

Tools

Microsoft Office

Windows OS

Job description

Amazon Inc. is seeking a Selling Partner Support Associate who speaks Korean to act as the primary contact for Selling Partners and to provide timely operational support across phone, chat and email.

You will help resolve complex queries while maintaining confidentiality and adhering to service level agreements, contributing to a positive customer experience. The role requires fluent Korean and English, experience with Windows OS and Microsoft Office, and flexibility to work weekends, nights,