Bilingual Korean CS & Multichannel Support Specialist

Siegen HR Solutions; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

A leading BPO service provider is looking for a customer support representative fluent in both English and Korean. The ideal candidate should possess a TOPIK 4th Grade proficiency in Korean and hold a Bachelor's degree or have completed at least 2 years of college with relevant experience. This role involves supporting customers via phone, chat, and email, and coordinating with Korean counterparts. Flexibility in work schedule and location is essential.

Qualifications

• Korean Proficiency - TOPIK 4th Grade or higher.
• Finished a 4- or 5- year Bachelor Degree course or 2 years in college with BPO experience.
• Willing to work in any schedule/location.

Responsibilities

• Perform customer support via phone, chat, and email in English and Korean.
• Use knowledge of processes to assist in identifying and resolving issues.
• Coordinate with Korean counterparts using Korean language.

Skills

Korean Proficiency

Customer support skills

Fluent in English

Education

Bachelor's Degree

Completed at least 2 years in college

Job description

A leading BPO service provider is looking for a customer support representative fluent in both English and Korean. The ideal candidate should possess a TOPIK 4th Grade proficiency in Korean and hold a Bachelor's degree or have completed at least 2 years of college with relevant experience. This role involves supporting customers via phone, chat, and email, and coordinating with Korean counterparts. Flexibility in work schedule and location is essential.