Bilingual Korean–English CSR & Sales Specialist (Remote)

Sequential Technologies International; Quezon City; Remote; PHP 1,066,000 - 1,277,000; Full time

Benefits offered by this job

Remote work

HMO coverage

Job summary

Sequential Technologies International is seeking a highly motivated Korean-English bilingual Customer Service Representative with a sales background. You will handle inquiries, manage relationships with Korean-speaking clients, and identify cross-selling opportunities to drive growth.

Responsibilities include delivering exceptional service via voice, email, and chat, using CRM tools to track interactions, and coordinating with teams to meet monthly revenue targets.

Qualifications

• Fluency in Korean and professional proficiency in English.
• 1–2 years in Customer Service and Sales roles.
• Strong communication, negotiation and problem-solving skills.
• Tech-savvy with CRM tools and data entry accuracy.

Responsibilities

• Provide customer service via voice, email, and chat in Korean and English.
• Utilize sales techniques to upsell and cross-sell products/services.
• Address customer feedback and resolve complaints to maintain satisfaction.
• Maintain accurate records of interactions in the CRM system.
• Coordinate with internal teams to meet monthly performance and revenue targets.

Skills

Korean language

English language

Customer service

Sales

Negotiation

Communication

Problem solving

CRM tools

Tools

CRM tools

Job description

Sequential Technologies International is seeking a highly motivated Korean-English bilingual Customer Service Representative with a sales background. You will handle inquiries, manage relationships with Korean-speaking clients, and identify cross-selling opportunities to drive growth.

Responsibilities include delivering exceptional service via voice, email, and chat, using CRM tools to track interactions, and coordinating with teams to meet monthly revenue targets.