Korean-English Bilingual Healthcare Support Specialist

Fusion CX; Pasig; On-site; PHP 30,000 - 50,000; Full time

Benefits offered by this job

Professional Growth opportunities

Attractive compensation package

Health benefits

Job summary

A leading customer experience company in Manila is seeking a bilingual customer service associate fluent in Korean and English. This role involves providing exceptional support and translation services for healthcare inquiries. The ideal candidate will educate members about benefits, handle inbound calls, and ensure a positive experience. Strong communication skills and 1-2 years of call center experience are essential. Join a supportive environment that values professional growth and offers competitive benefits.

Qualifications

• 1-2 years of call center or related customer service experience required.
• Experience with Medicare benefits preferred.
• Experience in healthcare, insurance, or pharmacy highly desirable.

Responsibilities

• Provide translation and support for member inquiries.
• Educate members about benefits and plan options.
• Respond to inquiries and follow up on member issues.

Skills

Fluent in Korean

Effective oral and written communication skills

Ability to manage a high call volume

Calm demeanor in charged situations

Data entry and general computer skills

Education

High School Graduate or equivalent degree

Job description

A leading customer experience company in Manila is seeking a bilingual customer service associate fluent in Korean and English. This role involves providing exceptional support and translation services for healthcare inquiries. The ideal candidate will educate members about benefits, handle inbound calls, and ensure a positive experience. Strong communication skills and 1-2 years of call center experience are essential. Join a supportive environment that values professional growth and offers competitive benefits.