Korean-English Customer Service Associate

KF21 Logistics Services; Las Piñas; On-site; PHP 250,000 - 320,000; Full time

Job summary

KF21 Logistics Services in the Philippines is seeking a Korean-speaking Customer Service Representative to handle inquiries via phone, email, and chat, delivering accurate information and friendly service in a fast-paced environment.

Requirements include a Bachelor's degree or equivalent experience, 0–2 years in customer service, and native-level Korean with fluent English. This on-site role in Las Piñas offers opportunities to grow within a dynamic team.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• 0–2 years in customer service or related field.
• Native Korean with native-level proficiency in Korean and fluency in English.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer complaints and issues, ensuring high levels of customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers effectively.
• Collaborate with team members to improve customer service processes.

Skills

Korean language proficiency

Customer service

Communication skills

English fluency

Education

Bachelor's degree or equivalent experience

Job description

KF21 Logistics Services in the Philippines is seeking a Korean-speaking Customer Service Representative to handle inquiries via phone, email, and chat, delivering accurate information and friendly service in a fast-paced environment.

Requirements include a Bachelor's degree or equivalent experience, 0–2 years in customer service, and native-level Korean with fluent English. This on-site role in Las Piñas offers opportunities to grow within a dynamic team.