Korean/English Customer Support Associate - On-Site

Bosch Service Solutions, Inc.; Pateros; On-site; PHP 391,000 - 614,000; Full time

Job summary

Bosch Service Solutions, Inc. in Manila, Philippines, is seeking a customer service professional to handle inquiries from automotive customers, in Korean and English, with a focus on premium service.

The role requires teamwork, attention to detail, and the ability to work in a rotating schedule including weekends and holidays on-site. A Bachelor’s degree is required and at least 6 months of customer service experience is preferred.

Qualifications

• Minimum 6 months experience in customer service.
• Fluent in Korean and business English (oral and written).
• Bachelor’s degree in any field is required.

Responsibilities

• Take responsibility: respond to user inquiries and offer premium services for automotive customers.
• Reliable implementation: follow up on open cases and document problems and solutions.
• Conscientious coordination: keep customers updated on case status and resolution times.

Skills

Customer service

Korean language

Business English

Teamwork

Education

Bachelor’s degree in any field

Job description

Bosch Service Solutions, Inc. in Manila, Philippines, is seeking a customer service professional to handle inquiries from automotive customers, in Korean and English, with a focus on premium service.

The role requires teamwork, attention to detail, and the ability to work in a rotating schedule including weekends and holidays on-site. A Bachelor’s degree is required and at least 6 months of customer service experience is preferred.