Bilingual Korean-English Customer Support Specialist

Metacom Careers; Quezon City; Sur place; PHP 279 000 - 468 720; Plein temps

Avantages offerts par ce poste

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Résumé du poste

Metacom Careers in Quezon City, Philippines is seeking a bilingual English/Korean customer service specialist for an on-site role. You will handle inquiries, resolve issues, and document interactions to ensure customer satisfaction.

Salesforce will be used to manage customer data and communications, supporting both English and Korean-speaking customers. The ideal candidate has 1–3 years in customer service, a Bachelor's degree, and strong teamwork and communication skills to thrive in a

Qualifications

• Proficient in English and Korean; strong customer service skills.
• Familiarity with call center operations and CRM tools, particularly Salesforce.
• Bachelor’s degree in a relevant field preferred.

Responsabilités

• Interact with customers in both Korean and English to provide exceptional service.
• Assist customers with inquiries and resolve issues in a timely manner.
• Document customer interactions and feedback in company systems.
• Collaborate with team members to improve customer satisfaction and operational efficiency.
• Utilize Salesforce for managing customer data and communications.

Connaissances

English language

Korean language

Salesforce

Call center operations

Customer service

Formation

Bachelor's degree

Outils

Salesforce

Description du poste

Metacom Careers in Quezon City, Philippines is seeking a bilingual English/Korean customer service specialist for an on-site role. You will handle inquiries, resolve issues, and document interactions to ensure customer satisfaction.

Salesforce will be used to manage customer data and communications, supporting both English and Korean-speaking customers. The ideal candidate has 1–3 years in customer service, a Bachelor's degree, and strong teamwork and communication skills to thrive in a