Bilingual Korean-English Customer Support Specialist

Metacom Careers

Quezon City

On-site

PHP 279,000 - 468,720

Full time

14 days+

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Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers in Quezon City, Philippines is seeking a bilingual English/Korean customer service specialist for an on-site role. You will handle inquiries, resolve issues, and document interactions to ensure customer satisfaction.

Salesforce will be used to manage customer data and communications, supporting both English and Korean-speaking customers. The ideal candidate has 1–3 years in customer service, a Bachelor's degree, and strong teamwork and communication skills to thrive in a

Qualifications

Proficient in English and Korean; strong customer service skills.
Familiarity with call center operations and CRM tools, particularly Salesforce.
Bachelor’s degree in a relevant field preferred.

Responsibilities

Interact with customers in both Korean and English to provide exceptional service.
Assist customers with inquiries and resolve issues in a timely manner.
Document customer interactions and feedback in company systems.
Collaborate with team members to improve customer satisfaction and operational efficiency.
Utilize Salesforce for managing customer data and communications.