Korean Bilingual - Customer Service Representative

Foundever®; Mandaluyong; On-site; PHP 223,000 - 446,000; Full time

Job summary

Foundever® is seeking a customer service professional to handle calls in Korean and English, ensuring professional communication with users across client programs. You will resolve inquiries, escalate when needed, and maintain up-to-date knowledge of supported products and platforms.

The role involves following client guidelines, participating in trainings, and supporting customers to achieve timely resolutions. This position is based in Mandaluyong, Philippines, and requires on-site presence.

Qualifications

• Experience handling customer service inquiries.
• Ability to communicate professionally with customers.
• Familiarity with escalation processes.

Responsibilities

• Ensure that calls are handled professionally (Korean and English Language).
• Receives transactions from users regarding customer service or related needs based on the scope of support provided by contract to clients and ensures that all communication with customers is within the guidelines of the client.
• Determines appropriate action to be taken on the customer’s behalf, which may include problem determination and appropriate next steps.
• Informs customer of the appropriate next steps and works with the customer to achieve issue resolution.
• Maintains proficiency in programs, products, and/or platforms assigned and is accountable for providing a response to the customers of our clients.
• Properly escalates product issues that are irresolvable and not available on the knowledge base.
• Attends trainings, workshops, seminars, and focus group discussions scheduled by the team.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Tools

Knowledge base

CRM

Job description

• Ensure that calls are handled professionally (Korean and English Language).

• Receives transactions from users regarding customer service or related needs based on the scope of support provided by contract to clients and ensures that all communication with customers is within the guidelines of the client.

• Determines appropriate action to be taken on the customer’s behalf, which may include problem determination and appropriate next steps.

• Informs customer of the appropriate next steps and works with the customer to achieve issue resolution.

• Maintains proficiency in programs, products, and/or platforms assigned and is accountable for providing a response to the customers of our clients.

• Properly escalates product issues that are irresolvable and not available on the knowledge base.

• Attends trainings, workshops, seminars, and focus group discussions scheduled by the team.

• Perform other duties as assigned.