Korean Bilingual Customer Experience Associate III

Conduent, Inc.; Manila; On-site; PHP 200,000 - 260,000; Full time

Job summary

Conduent, Inc. is recruiting for a customer service focused role in the Philippines. The position involves handling calls, assessing needs, and guiding customers through resolution steps with a focus on service quality.

You will document interactions and adhere to established procedures while maintaining high standards of professionalism and customer care. This role emphasizes teamwork and efficient handling of inquiries to support client operations.

Qualifications

• Experience with customer service or call center operations.
• Ability to document interactions clearly and update case notes.

Responsibilities

• Assess calls to determine immediate resolution, transfer, or follow-up.
• Identify customer needs using case notes for each specific issue.
• Perform routine call center activities using standard scripts to meet SLAs.
• Provide customers with specialized information and empathetic service.
• Escalate issues to senior levels when necessary and ensure end-to-end resolution.

Skills

Customer service

Data entry

Communication

Problem solving

Job description

Conduent, Inc. is recruiting for a customer service focused role in the Philippines. The position involves handling calls, assessing needs, and guiding customers through resolution steps with a focus on service quality.

You will document interactions and adhere to established procedures while maintaining high standards of professionalism and customer care. This role emphasizes teamwork and efficient handling of inquiries to support client operations.