Entry-Level Customer Experience Specialist

Conduent, Inc.; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Conduent, Inc. in Philippines (Metro Manila) seeks entry-level professionals to support business processes with data coordination and adherence to established procedures.

The role emphasizes analytical thinking, effective communication, and the ability to follow standard scripts under supervision to meet service level agreements. Candidates will gain exposure to various product and service areas, with opportunities to grow while contributing to quality outcomes for clients and end-users.

Qualifications

• Analytical and operational process.
• Entry-level position with limited requirements for licenses, training, and certifications.
• Follows established procedures and practices.

Responsibilities

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines under supervision, to meet SLAs.
• Provides customers with information that is specialized.

Skills

Analytical thinking

Communication skills

Problem solving

Job description

Conduent, Inc. in Philippines (Metro Manila) seeks entry-level professionals to support business processes with data coordination and adherence to established procedures.

The role emphasizes analytical thinking, effective communication, and the ability to follow standard scripts under supervision to meet service level agreements. Candidates will gain exposure to various product and service areas, with opportunities to grow while contributing to quality outcomes for clients and end-users.