Customer Experience Team Leader

Conduent Incorporated; Philippines; On-site; PHP 446,000 - 1,004,000; Full time

Job summary

Conduent Incorporated in the Philippines is seeking a results-oriented Supervisor, Customer Experience to lead daily operations for the customer support and production teams. You will drive performance, coach staff, and ensure high quality service delivery.

You will coach, assess, and develop team members, manage KPI reporting, and coordinate with other departments to meet client goals. This role requires strong communication and leadership with the ability to work with minimal supervision.

Qualifications

• General leadership and team management capability.
• Strong ability to supervise business, technical support, and production teams.

Responsibilities

• Delivers quality, productivity, and compliance KPI reports.
• Coaches and gives feedback to team members to enhance performance.
• Shares processes and business updates with the team.
• Supervises the team to identify coaching opportunities.
• Recommends training interventions when necessary.
• Outlines best practices for associate growth and improvement.
• Performs other duties as assigned.
• Complies with all policies and standards.

Job description

Conduent Incorporated in the Philippines is seeking a results-oriented Supervisor, Customer Experience to lead daily operations for the customer support and production teams. You will drive performance, coach staff, and ensure high quality service delivery.

You will coach, assess, and develop team members, manage KPI reporting, and coordinate with other departments to meet client goals. This role requires strong communication and leadership with the ability to work with minimal supervision.