Customer Experience Associate I - Entry Level Support

Conduent; Metro Manila; On-site; PHP 167,000 - 301,000; Full time

Job summary

Conduent is seeking an entry-level professional to support call center operations in the Philippines. You will perform routine customer service tasks, use standard scripts, and work under close supervision to meet service level agreements.

Strong communication and data-handling skills are essential to understand and resolve customer needs promptly. The role emphasizes empathy, accurate data updates, and adherence to established procedures as you contribute to service quality and client

Qualifications

• Entry-level position with limited requirements for licenses, training, and certifications.
• Ability to perform in an analytical and operational process.
• Works with a close degree of supervision.
• Exchanges information and ideas effectively.

Responsibilities

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.

Skills

Analytical mindset

Data organization

Problem solving

Interpersonal skills

Effective communication

Job description

Conduent is seeking an entry-level professional to support call center operations in the Philippines. You will perform routine customer service tasks, use standard scripts, and work under close supervision to meet service level agreements.

Strong communication and data-handling skills are essential to understand and resolve customer needs promptly. The role emphasizes empathy, accurate data updates, and adherence to established procedures as you contribute to service quality and client