Kiosk Customer Experience & Sales Specialist

Globe Telecom; Cagayan de Oro; On-site; PHP 246,000 - 335,000; Full time

Job summary

Globe Telecom is seeking a Kiosk Customer Service Associate to manage the day-to-day operations of Globe kiosks, promote digital channels, and help achieve sales targets in a fast-paced retail setting.

You will educate customers on digital journeys, assist walk-in subscribers with queries, demonstrate products, and ensure accurate cashiering and timely submission of subscriber documents while maintaining 5S standards.

Responsibilities

• Manages the day-to-day operations of the Globe kiosks from the promotion of digital channels, management of inventory and accomplishment of Sales targets.
• Educates customer and lead their assisted digital journey.
• Engages new & existing customers with Globe products and services.
• Assist walk-in subscribers with their concerns and queries.
• Sells all products and services to walk in customers.
• Performs product demonstrations.
• Accept, screen, evaluate and approve of documents received from subscribers,
• Practice timely and efficient customer delivery thereby achieving targets for the entire team
• Complies to agreed shift schedules.
• Complies to attendance policy including pre approval of OT availment.
• Keep his/her own workplace always clean, compliant to established 5S standards
• compliant to the established policies set by the company.
• Execute functions as required by Iris system policies and procedures (i.e. perform cashiering functions including payments, accept and sell postpaid/prepaid stocks allocated by the Inventory Custodian).
• Ensure proper monitoring and resolution of after-sales transactions.
• Encode in all transactions that are passed on to other support groups, whether at the Head or Regional Office.
• Ensure proper monitoring and timely transmittal of all subscriber documents to the Credit Library.
• Able to function as custodian or cashier as the need arises.
• Equal Opportunity Employer; Globe’s hiring process promotes equal opportunity to applicants.

Job description

Globe Telecom is seeking a Kiosk Customer Service Associate to manage the day-to-day operations of Globe kiosks, promote digital channels, and help achieve sales targets in a fast-paced retail setting.

You will educate customers on digital journeys, assist walk-in subscribers with queries, demonstrate products, and ensure accurate cashiering and timely submission of subscriber documents while maintaining 5S standards.