Customer Experience Ambassador

Globe Telecom; Pateros; On-site; PHP 167,000 - 257,000; Full time

Job summary

Globe Telecom is seeking a front-facing associate to manage daily kiosk operations, promote digital channels, and deliver exceptional customer service. You will handle inventory, demonstrate products, assist walk-in customers, and ensure accurate cashiering and timely documentation submission.

A focus on meeting sales targets and maintaining a clean, compliant workspace is required. The role involves interacting with customers across multiple Globe products and services, supporting after-sales

Qualifications

• Experience in delivering quality customer service.
• Proven ability to meet sales targets and upsell products.
• Familiarity with cashiering and basic POS operations.

Responsibilities

• Manage day-to-day operations of Globe kiosks.
• Promote digital channels and manage inventory to hit sales targets.
• Assist walk-in subscribers with concerns and inquiries; demonstrate products and services.
• Process documents, handle payments, and ensure timely posting to Credit Library.
• Maintain clean and compliant workstation and adhere to 5S standards.

Skills

Customer Service

Sales Target Achievement

Cashiering

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Manages the day-to-day operations of the Globe kiosks from the promotion of digital channels, management of inventory and accomplishment of Sales targets.

Educates customer and lead their assisted digital journey. Engages new & existing customers with Globe products and services. Assist walk-in subscribers with their concerns and queries.

Sells all products and services to walk in customers. Performs product demonstrations. Accept, screen, evaluate and approve of documents received from subscribers, Practice timely and efficient customer delivery thereby achieving targets for the entire team Complies to agreed shift schedules.

Complies to attendance policy including pre approval of OT availment. Keep his/her own workplace always clean, compliant to established 5S standards compliant to the established policies set by the company. Execute functions as required by Iris system policies and procedures (i.e. perform cashiering functions including payments, accept and sell postpaid/prepaid stocks allocated by the Inventory Custodian).

Ensure proper monitoring and resolution of after-sales transactions. Encode in all transactions that are passed on to other support groups, whether at the Head or Regional Office. Ensure proper monitoring and timely transmittal of all subscriber documents to the Credit Library.

Able to function as custodian or cashier as the need arises. Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of

Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of

Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices.

We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s

New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose In everything we do, we treat people right to create a Globe of Good.

Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.