Key Accounts Specialist

SUNCOAST BRANDS INTERNATIONAL CORPORATION; Pasig; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Suncoast Brands International Corporation in Metro Manila, Philippines, seeks a seasoned Key Accounts Manager to develop and maintain relationships with major clients, negotiate contracts, and maximize sales opportunities.

You will coordinate with production, marketing, and logistics to ensure on-time delivery, analyze performance metrics, and drive revenue growth. A proven track record in FMCG sales and strong negotiation skills are required.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• MBA or equivalent is an advantage.
• Minimum of 5 years of experience in sales, key account management, or business development, preferably in the consumer goods or FMCG industry.
• Proven track record of managing key accounts and achieving sales targets.
• Excellent communication and interpersonal skills, with the ability to build relationships with clients and internal stakeholders.
• Strong negotiation and contract management skills.
• Ability to analyze sales data and market trends to make informed business decisions.
• Excellent organizational and time management skills, with the ability to manage multiple priorities.
• Strong problem-solving skills and a customer-oriented mindset.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM software.
• Ability to travel as required to meet with key accounts and attend industry events.
• Strong understanding of the FMCG market and consumer behavior.

Responsibilities

• Develop and maintain strong relationships with key accounts to understand their needs and provide tailored solutions.
• Serve as the main point of contact for key clients, ensuring their expectations are met.
• Regularly meet with clients to review performance, address concerns, and present new products or services.
• Develop and implement strategic account plans to achieve sales targets and market share growth.
• Identify opportunities to upsell and cross-sell within assigned accounts.
• Monitor competitor activities and market trends to develop proactive sales strategies.
• Negotiate terms, pricing, and agreements with key accounts to ensure profitable partnerships.
• Manage contract renewals and ensure compliance with terms and conditions.
• Work closely with the production, marketing, and operations teams to ensure timely delivery of products and services.
• Coordinate with the production and logistics teams to ensure efficient distribution and availability of products.
• Track and analyze key account performance metrics, including sales volume, profitability, and customer satisfaction.
• Prepare regular reports for management on key account performance and sales forecasts.
• Address any issues or concerns raised by clients in a timely manner.
• Collaborate with internal teams to resolve problems and maintain high levels of customer satisfaction.
• Perform other tasks assigned by the immediate superior and management as deemed necessary.

Education

Bachelor’s degree in Business Administration, Marketing, Sales, or related field

MBA or equivalent

Tools

CRM software

Microsoft Office

Job description

The Key Accounts Manager is responsible for developing and maintaining strong relationships with major clients, ensuring customer satisfaction, and maximizing sales opportunities for Suncoast. This role involves managing key accounts, negotiating contracts, and working closely with internal teams to meet customer needs, increase market share, and drive revenue growth.

Priority Tasks

Client Relationship Management:

• Develop and maintain strong relationships with key accounts to understand their needs and provide tailored solutions.
• Serve as the main point of contact for key clients, ensuring their expectations are met.
• Regularly meet with clients to review performance, address concerns, and present new products or services.

Sales Growth and Strategy:

• Develop and implement strategic account plans to achieve sales targets and market share growth.
• Identify opportunities to upsell and cross-sell within assigned accounts.
• Monitor competitor activities and market trends to develop proactive sales strategies.

Contract Negotiation and Management:

• Negotiate terms, pricing, and agreements with key accounts to ensure profitable partnerships.
• Manage contract renewals and ensure compliance with terms and conditions.

Collaboration with Internal Teams:

• Work closely with the production, marketing, and operations teams to ensure timely delivery of products and services.
• Coordinate with the production and logistics teams to ensure efficient distribution and availability of products.

Performance Monitoring and Reporting:

• Track and analyze key account performance metrics, including sales volume, profitability, and customer satisfaction.
• Prepare regular reports for management on key account performance and sales forecasts.

Problem Solving and Issue Resolution:

• Address any issues or concerns raised by clients in a timely manner.
• Collaborate with internal teams to resolve problems and maintain high levels of customer satisfaction.

Ad Hoc:

• Perform other tasks assigned by the immediate superior and management as deemed necessary.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• MBA or equivalent is an advantage.
• Minimum of 5 years of experience in sales, key account management, or business development, preferably in the consumer goods or FMCG industry.
• Proven track record of managing key accounts and achieving sales targets.
• Excellent communication and interpersonal skills, with the ability to build relationships with clients and internal stakeholders.
• Strong negotiation and contract management skills.
• Ability to analyze sales data and market trends to make informed business decisions.
• Excellent organizational and time management skills, with the ability to manage multiple priorities.
• Strong problem-solving skills and a customer-oriented mindset.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM software.
• Ability to travel as required to meet with key accounts and attend industry events.
• Strong understanding of the FMCG market and consumer behavior.