Key Accounts Manager

FieldAssist; Hinoba-an; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

FieldAssist in the Philippines is seeking a Key Account Manager to manage and grow multiple strategic accounts, driving adoption, measurable business impact, and expansion across client organizations.

You will blend customer success ownership with data-driven value engineering, lead MBRs/QBRs, and collaborate with Marketing and Sales to support ABM strategies and revenue growth.

Qualifications

• 3–4+ years of experience in Customer Success or Key Account Management.
• Experience managing multiple enterprise or mid-market accounts.
• Hands-on expertise with BI tools (Power BI, Tableau) and data-driven decision making.

Responsibilities

• Own multiple key accounts end-to-end as the primary point of contact.
• Manage onboarding, implementation, and ongoing execution.
• Conduct gap analysis, identify risks, and drive timely course correction.
• Engage in key client discussions to understand business needs and align solutions accordingly.
• Track post–go-live adoption, identify improvement areas, and uncover upsell/cross-sell opportunities.
• Lead MBRs/QBRs with clear, outcome-driven value articulation.
• Use BI tools to analyze client data and build value engineering narratives.
• Monitor customer success metrics and proactively flag at–risk accounts.
• Translate insights into actionable recommendations for clients and internal teams.
• Partner with Marketing and Sales to support ABM strategies for target accounts and new geographies.
• Provide customer insights to strengthen personalization and account-level positioning.
• Support sales cycles with data-backed narratives and account intelligence.

Skills

Account management

Stakeholder management

Cross-functional collaboration

Data-driven analysis

Communication skills

Tools

Power BI

Tableau

Job description

We are seeking a Key Account Manager (KAM) to manage and grow multiple strategic accounts, driving adoption, measurable business impact, and expansion. This role blends customer success ownership, data-driven value engineering, and account-based growth support, requiring strong client-facing and analytical skills.

About FieldAssist

FieldAssist is a SaaS-based technology platform transforming the route-to-market capabilities of CPG companies across the value chain. From distributors to retailers, salesmen to leaders, all stakeholders are connected digitally through an integrated platform that simplifies how sales are planned, processed, and predicted, and distribution is discovered, developed, and deployed. Headquartered in Gurugram, India, and with clients in 10 countries in Asia and Africa, FieldAssist is a 'Proud Partner to Great Brands,' delivering ready insights and powering GTM strategies for 550+ CPG brands including Godrej Consumers, Saro Africa, Danone, Tolaram, Haldiram’s, Eureka Forbes, Bisleri, Nilon’s, Borosil, Adani Wilmar, Henkel, Jockey, Emami, Philips, Ching’s and Mamaearth among others. Every day over 100,000 users reach 7.5 million outlets using FieldAssist technology- built for all. It is making the CPG industry a technology driven powerhouse.

Responsibilities

Key Account Management

• Own multiple key accounts end-to-end as the primary point of contact.
• Manage onboarding, implementation, and ongoing execution.
• Conduct gap analysis, identify risks, and drive timely course correction.
• Engage in key client discussions to understand business needs and align solutions accordingly.
• Track post–go-live adoption, identify improvement areas, and uncover upsell/cross-sell opportunities.
• Lead MBRs/QBRs with clear, outcome-driven value articulation.

Data, Analytics & Value Engineering

• Use BI tools (Power BI, Tableau, etc.) to analyze client data.
• Build value engineering narratives highlighting ROI, productivity gains, and execution improvements.
• Monitor customer success metrics and proactively flag at‑risk accounts.
• Translate insights into actionable recommendations for clients and internal teams.

Account-Based Marketing (ABM) Support

• Partner with Marketing and Sales to support ABM strategies for target accounts and new geographies.
• Provide customer insights to strengthen personalization and account-level positioning.
• Support sales cycles with data-backed narratives and account intelligence.

Required Skills & Qualifications

• 3–4+ years of experience in Customer Success or Key Account Management.
• Proven experience managing multiple enterprise or mid-market accounts.
• Hands‑on expertise with Power BI, Tableau, or similar BI tools.
• Strong experience leading data-driven MBRs/QBRs.
• Excellent stakeholder management and communication skills.
• Ability to work cross‑functionally with Sales, Marketing, and Product teams.

FieldAssist on the Web

• Website: https://www.fieldassist.in/careers/
• Culture Book: https://www.fieldassist.in/fa-culture-book
• CEO's Message: https://www.youtube.com/watch?v=bl_tM5E5hcw
• LinkedIn: https://www.linkedin.com/company/fieldassist/