Key Account Manager

PPMS Field Marketing Pvt Ltd; Hinoba-an; Hybrid; PHP 1,194,000 - 1,592,000; Full time

Job summary

PPMS Field Marketing Pvt Ltd is seeking a seasoned Key Account Manager to oversee end-to-end operations for key clients, focusing on delivering excellence, strong team performance, and high client satisfaction. The role emphasizes strengthening relationships, increasing wallet share, and identifying market opportunities across projects.

The candidate will drive field and office-based operations, coordinate cross-functional teams, and ensure timely invoicing while pursuing margins and CSAT

Qualifications

• Strong understanding of operations management and client delivery models.
• Business acquisition and account growth expertise.
• Performance monitoring and reporting accuracy.

Responsibilities

• Translate project team insights into actionable operational improvements.
• Review team performance, identify gaps, and implement corrective action plans.
• Identify market opportunities within existing clients and ensure continuous engagement.
• Publish monthly market visit plans and review plan vs. achievement.
• Build succession plans and competency development programs for teams.
• Ensure timely invoicing, billing, and payment collections, including variable fees.
• Drive annual CSAT measurement and implement improvement action plans.
• Strengthen wallet share through merchandising and promoter program excellence.
• Drive cross-category and new geography task acquisition.
• Ensure delivery of target gross margins for acquired tasks.
• Build alignment with client category teams for branding, signage, and adjacencies.
• Support staffing and payroll management programs.
• Implement improved execution methods using market and competitor insights.
• Handle additional responsibilities assigned by management as required.

Skills

Operations management

Account growth

Performance monitoring

Client delivery models

Leadership

Multi-priority management

Education

Any Graduate Degree

Job description

Role Overview of a Key Account Manager

PPMS is hiring a Key Account Manager to oversee end-to-end operations for assigned key clients, ensuring operational excellence, strong team performance, and high client satisfaction. This role focuses on strengthening client relationships, increasing wallet share, identifying market opportunities, and ensuring consistent delivery quality across projects.

Key Job Details

• Job Title: Key Account Manager
• Locations: Bangalore, Chennai, Hyderabad, Mumbai
• Experience: Minimum 8+ years
• Employment Type: Full-Time
• Preferred Industries: Retail, FMCG, QSR

Strategic Responsibilities

• Ensure smooth overall operations across all projects under responsibility.
• Drive success in key accounts through operations excellence, innovation, and market insights.
• Increase wallet share through cross-category business acquisition.

Operational Execution

• Translate project team insights into actionable operational improvements.
• Review team performance, identify gaps, and implement corrective action plans.
• Identify market opportunities within existing clients and ensure continuous engagement.
• Publish monthly market visit plans and review plan vs. achievement.
• Build succession plans and competency development programs for teams.
• Ensure timely invoicing, billing, and payment collections, including variable fees.
• Drive annual CSAT measurement and implement improvement action plans.
• Strengthen wallet share through merchandising and promoter program excellence.
• Drive cross-category and new geography task acquisition.
• Ensure delivery of target gross margins for acquired tasks.
• Build alignment with client category teams for branding, signage, and adjacencies.
• Support staffing and payroll management programs.
• Implement improved execution methods using market and competitor insights.
• Handle additional responsibilities assigned by management as required.

Educational Qualification

Any Graduate Degree (Mandatory)

Experience Requirements

• Minimum 8+ years of experience in operations, client servicing, and team leadership.
• Prior exposure to Retail, FMCG, or QSR industries preferred.

Core Skills & Competencies

Technical Skills

• Strong understanding of operations management and client delivery models.
• Business acquisition and account growth expertise.
• Performance monitoring and reporting accuracy.

Behavioral Competencies

• Innovation-driven and client-focused mindset.
• Strong performance management capabilities.

Leadership Traits

• Strong leadership with the ability to handle multiple priorities.
• Well-organized, systematic, and process-driven approach.
• Commitment to implementing best-in-class practices.
• Client-oriented mindset with strong business partnership skills.

Team Interactions

Internal Teams

• Regional Managers
• Operations Managers
• HR / Admin / Accounts Teams

External Teams

• Client Category Teams
• Store Teams

Key Account Manager Job – Frequently Asked Questions

1. Is travel required?

Yes, regular market visits and client meetings are part of the role.

2. Is this role field-based or office-based?

This role involves both field oversight and office coordination.

4. What is the career growth path for this role?

This role offers growth into senior client leadership and national operations positions based on performance.

5. Why should I apply for this Key Account Manager role?

This position offers ownership of key clients, business growth opportunities, and leadership exposure in retail operations.

Contact Information

Phone: [phone]Email: [e-mail]