Key Account Representative

Pacific Instyle Hospitality Corporation; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

A hospitality management company in Metro Manila is seeking a Key Account Manager to oversee major partnerships and develop client relationships. You will lead machine customization projects, conduct presentations, and ensure client onboarding. The ideal candidate has a degree in marketing or business and at least three years of key account management experience. This role requires strong leadership skills and a focus on customer satisfaction.

Qualifications

• Leadership skills with proven working experience as Key Account Manager.
• At least three (3) years of work experience in management and supervising.
• Proven ability to lead key accounts and manage client relationships.

Responsibilities

• Lead key account for machine customization and develop management plans.
• Conduct client presentations and manage client onboarding processes.
• Develop long-term relationships with clients and monitor customer satisfaction.
• Oversee procurement, negotiations and supplier management.
• Manage client onboarding and integration into company systems.
• Provide exceptional service and handle add-on support requests.
• Ensure customer satisfaction and track KPIs and goals.
• Maintain knowledge of accounts and industry trends for competitiveness.
• Develop long-term client relationships and monitor satisfaction.

Skills

Customer relationship management

Client presentations

Procurement strategies

Troubleshooting

Customer service

Education

Degree in marketing, business or a related field

Job description

Key Account is in charge of overseeing and executing the biggest partnerships of the Automated Retail Company.

They will generate leads, prospect and execute partnerships with companies that require specific hardware and software developments.

The key accounts manager will serve as the primary liaison between the company and key accounts to ensure that customer relationships are maintained and optimized.

Responsibilities

• Lead key account for machine customization, develop and execute key account management plans that advance strategic goals and objectives
• Conduct client presentations to showcase the company’s product offerings and services, including updates related to machine customization
• Plan and develop processes, systems and tools to facilitate optimum client account management experience
• Oversee procurement processes, including the development of efficient procurement strategies, contract negotiations, and supplier management
• Manage client onboarding process, and ensure a seamless transition and integration of clients into the company's systems and processes
• Provide exceptional customer service by assisting clients with additional add-on support requests, and trouble-shooting where necessary
• Ensure customer satisfaction and meet established key performance indicators and goals while delivering quality service to clients within the timeframe agreed upon
• Maintain an in-depth knowledge of key accounts and the industry trends to enhance the company's overall competitiveness
• Develop long-term relationships with clients, establish key performance indicators, and monitor customer satisfaction

Cover Shift

Performs any tasks assigned / directed to their subordinates in their absence

Others

Undertake other duties and tasks that may be assigned from time to time.

Education

• Degree in marketing, business or a related field

Experience

• Has at least three (3) years of work experience in management and supervising or equivalent to have leadership skills proven working experience as Key Account Manager.