Key Account Manager

VRI Crew; Metro Manila; On-site; PHP 300,000 - 460,000; Full time

Job summary

VRI Crew is seeking a customer-facing professional to manage key accounts and build strong relationships with decision makers and fleet managers. The role involves understanding client needs and driving upsell opportunities while resolving inquiries across channels.

The successful candidate will coordinate with internal teams to deliver solutions that meet client objectives and contribute to higher satisfaction, loyalty, and retention.

Qualifications

• Diploma/Bachelor's degree in any field or equivalent industry experience.
• Minimum 2 years in customer service, aftersales, or account management for B2B clients.
• Proficient in English.

Responsibilities

• Build strong relationships with decision makers/fleet managers/system users and manage all services related to Key Accounts.
• Understand client needs and identify upsell opportunities.
• Resolve customer inquiries from all channels and ensure timely final resolution.
• Coordinate with internal teams to deliver solutions meeting client objectives.
• Identify and implement strategies to increase customer satisfaction, loyalty and retention.
• Prepare regular reports of progress and forecasts to internal and external stakeholders.

Skills

Excellent communication

Interpersonal skills

Tech-savvy

English proficiency

Independent worker

Education

Diploma/Bachelor's degree

Job description

Responsibility

Responsibility: Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts Establish good rapport and trust though proactive engagement

Understanding client needs and identifying new business opportunities for upselling Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame Coordinate with internal teams to deliver solutions that meet client's objectives

Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation Prepare regular reports of progress and forecasts to internal and external stakeholders

Requirements

Diploma/Bachelor's degree in any field or course or equivalent industry experience With minimum 2 years customer service experience, aftersales or account management/ handling existing B2B clients Proficient in English

Excellent communication and interpersonal skills Tech-savvy and computer literate Team player with a high level of energy and able to work independently

Willing to work onsite in Poblacion, Makati City and can-do fieldwork around Metro Manila and nearby areas.