Customer Service Representative (Chat, Email, and Phone Support)

KamelMedia; Philippines; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

HMO after probationary period

Training and development opportunities

Collaborative team environment

Job summary

KamelMedia is seeking a Customer Service Representative to provide multi-channel support via chat, email, and phone. You will ensure timely, empathetic assistance, update CRM records, and collaborate with internal teams to resolve more complex issues.

Ideal candidates have at least 1 year in customer service, strong communication skills, and comfort with CRM tools. Weekend or holiday shifts may be required.

Qualifications

• 1+ year in customer service, call center, or related role.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, manage time effectively, and stay calm under pressure.
• Proficiency with CRM systems, chat tools, and email platforms.
• Willingness to work flexible schedules, including weekends or holidays if required.

Responsibilities

• Respond promptly to customer inquiries via chat, email, or phone in a professional manner.
• Handle and resolve customer complaints efficiently while maintaining a positive experience.
• Provide accurate product or service information and troubleshoot basic issues.
• Update customer records and document all interactions in the CRM system.
• Collaborate with internal teams to escalate or resolve complex concerns.
• Meet or exceed metrics such as response time, resolution rate, and customer satisfaction.
• Maintain product and process knowledge to ensure high-quality service.

Skills

Written communication

Verbal communication

Problem solving

Multitasking

CRM software

Email platforms

Tools

CRM systems

Chat tools

Phone systems

Job description

About the role

We're looking for a skilled and customer-focused Customer Service Representative to join our team. In this role, you'll be responsible for providing exceptional support to customers via chat, email, and phone ensuring timely, accurate, and empathetic assistance with every interaction.

Key responsibilities

• Respond promptly to customer inquiries through chat, email, or phone in a professional manner.

• Handle and resolve customer complaints efficiently while maintaining a positive customer experience.

• Provide accurate product or service information and troubleshoot basic issues.

• Update customer records and document all interactions in the CRM system.

• Collaborate with internal teams to escalated or resolve complex customer concerns.

• Meet or exceed key performance metrics such as response time, resolution rate, and customer satisfaction.

• Maintain product and process knowledge to ensure consistent, high-quality service.

About you

• At least 1 year of experience in a customer service, call center, or related role.

• Excellent communication skills, both written and verbal.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask, manage time effectively, and stay calm under pressure.

• Proficiency with CRM systems, chat tools, and email platforms.

• Willingness to work flexible schedules, including weekends or holidays if required.

Benefits

• Positive, supportive, and growth-oriented work environment.

• Opportunities for training, development, and career advancement.

• Work with a fun and collaborative team that values your contribution.

• HMO after probationary period.