Junior VoIP Support Engineer – SIP/PBX Troubleshooter

Complete Development (CoDev); Metro Manila; On-site; PHP 180,000 - 300,000; Full time

Job summary

Complete Development (CoDev) is seeking a junior support engineer to assist B2B clients using VoIP termination/origination services. Responsibilities include pre-sales engineering, provisioning, and troubleshooting via phone and email from the Makati office.

You will work with network operations and Tier1 suppliers, contribute to system improvements, and assist with new installations alongside sales engineers as needed. On-site presence in Makati is required.

Qualifications

• Willing to report on site in Makati Office.
• Interest in Linux-based PBX such as Asterisk or Freeswitch.
• Understanding of QoS and SIP signaling.
• Excellent written and verbal communication skills.

Responsibilities

• Perform pre-sales engineering and provisioning tasks.
• Work closely with network operations and monitoring teams; communicate with client IT via email and phone to troubleshoot equipment.
• Collaborate with Tier1 suppliers to open/resolve tickets and perform testing.
• Proactively suggest and implement system/process improvements.
• Assist clients with remote troubleshooting of SIP-based PBXs and related issues.

Skills

Linux knowledge

VoIP networking

SIP signaling

Customer support

English communication

Tools

Asterisk

Freeswitch

QoS concepts

Job description

Complete Development (CoDev) is seeking a junior support engineer to assist B2B clients using VoIP termination/origination services. Responsibilities include pre-sales engineering, provisioning, and troubleshooting via phone and email from the Makati office.

You will work with network operations and Tier1 suppliers, contribute to system improvements, and assist with new installations alongside sales engineers as needed. On-site presence in Makati is required.