IT Helpdesk Support (ONSITE-MAKATI)

Complete Development (CoDev); Metro Manila; On-site; PHP 180,000 - 300,000; Full time

Job summary

Complete Development (CoDev) is seeking a junior support engineer to assist B2B clients using VoIP termination/origination services. Responsibilities include pre-sales engineering, provisioning, and troubleshooting via phone and email from the Makati office.

You will work with network operations and Tier1 suppliers, contribute to system improvements, and assist with new installations alongside sales engineers as needed. On-site presence in Makati is required.

Qualifications

• Willing to report on site in Makati Office.
• Interest in Linux-based PBX such as Asterisk or Freeswitch.
• Understanding of QoS and SIP signaling.
• Excellent written and verbal communication skills.

Responsibilities

• Perform pre-sales engineering and provisioning tasks.
• Work closely with network operations and monitoring teams; communicate with client IT via email and phone to troubleshoot equipment.
• Collaborate with Tier1 suppliers to open/resolve tickets and perform testing.
• Proactively suggest and implement system/process improvements.
• Assist clients with remote troubleshooting of SIP-based PBXs and related issues.

Skills

Linux knowledge

VoIP networking

SIP signaling

Customer support

English communication

Tools

Asterisk

Freeswitch

QoS concepts

Job description

We are currently looking for a junior support engineer to assist B2B clients who buy VoIP termination/origination (DID and outbound SIP) for call centers, business PBXs and resellers. On-the-job training is provided.

RESPONSIBILITIES

• Perform pre-sales engineering and provisioning tasks

• Work closely with network operations and network monitoring teams Work directly with client IT teams via email and phone to troubleshoot equipment

• Work with Tier1 suppliers to open and resolve tickets and perform testing

• Pro-actively suggest and implement system and process improvements

• Assist clients with remote troubleshooting of their SIP-based PBXs’ Go down to any level, including front line, to troubleshoot specific VoIP issues

• Sometimes you double as front-line CSR.At other times you are assisting with the new install, together with the Sales Engineer overseeing the project.

• All support are via phone and email only, from the Fargo office.

• Technical writing to assist with blog posts and social media

• Must be able to work flexible hours on occasion.

QUALIFICATIONS

• Willing to report on site in our Makati Office

• Ability to support Linux based PBXes such as Asterisk and Freeswitch, or desire to learn the skills on the job

• Understanding of QoS, Linux based packet trace tools, SIP signaling debug, or desire to learn the skill during on-the-job training

• Firewall experience, or previous networking employment a plus Excellent written/verbal communication skills