VoIP Support Engineer — SIP, PBX, Networking

Vivant; Mexico; Remote; PHP 1,032,695 - 1,721,159; Full time

Benefits offered by this job

Competitive salary

Bonuses

Growth opportunities

Impactful work

Job summary

Vivant is seeking Level 1-2 Support Engineers to ensure 100% uptime for SMBs by handling VoIP and network issues for US customers. You will diagnose call quality problems, assist with PBX provisioning, and maintain ticket SLAs while communicating clearly with clients.

Join a growth‑oriented team and contribute to eliminating outages. This role requires English fluency, hands-on SIP trunk experience, and strong network troubleshooting skills.

Qualifications

• 2+ years of VoIP or Network Support experience.
• Strong understanding of TCP/IP, DNS, DHCP, and NAT.
• Practical expertise with SIP, PBX systems, and SIP trunks.
• Experience with routers, switches, and WiFi troubleshooting.
• Ability to communicate technical information clearly to non-technical users.

Responsibilities

• First-level support for VoIP, networking, and connectivity issues.
• Troubleshoot SIP, call quality, latency, jitter, and registration failures.
• Perform basic network troubleshooting (TCP/IP, DNS, DHCP, routing).
• Provision phones, extensions, voicemail, call flows, and SIP trunk configs.
• Manage and prioritize tickets through our help desk system.
• Escalate complex problems with proper documentation.

Skills

VoIP

SIP

PBX

WiFi troubleshooting

TCP/IP

DNS

DHCP

NAT

Ticketing system

Tools

SIP trunks

Routers

Switches

Pings/Traceroutes

Job description

Vivant is seeking Level 1-2 Support Engineers to ensure 100% uptime for SMBs by handling VoIP and network issues for US customers. You will diagnose call quality problems, assist with PBX provisioning, and maintain ticket SLAs while communicating clearly with clients.

Join a growth‑oriented team and contribute to eliminating outages. This role requires English fluency, hands-on SIP trunk experience, and strong network troubleshooting skills.