Remote VoIP Provisioning & Tech Support Specialist

Resolv Global; Compostela; Remote; PHP 287,000 - 409,000; Full time

Job summary

Resolv Global is seeking MACD Representatives for VoIP provisioning and technical support. Work from home in the Philippines with overnight hours, handling provisioning, activation, and documentation of voice services in a hosted VoIP environment.

Ideal candidates have 6+ months in technical support or help desk, strong problem-solving, and the ability to manage multiple tasks with attention to detail. Prior VoIP or telecom provisioning experience is a plus.

Qualifications

• At least 6 months of technical support or help desk experience.
• Strong computer skills and ability to work with multiple software applications.
• Comfortable using Microsoft Word and Excel.

Responsibilities

• Review site surveys to determine voice service requirements.
• Identify provisioning requirements and perform voice provisioning tasks.
• Use internal systems to complete provisioning accurately and on time.
• Design and build customer voice services using BroadWorks tools.
• Communicate technical needs clearly to customers and teams.
• Manage telephone number porting activities with internal and external teams.
• Monitor progress and escalate issues when needed.
• Keep provisioning updates accurate and complete.

Skills

Technical support

Helpdesk

Networking

Telecommunications

VoIP

Education

High School Diploma

Tools

BroadWorks

Job description

Resolv Global is seeking MACD Representatives for VoIP provisioning and technical support. Work from home in the Philippines with overnight hours, handling provisioning, activation, and documentation of voice services in a hosted VoIP environment.

Ideal candidates have 6+ months in technical support or help desk, strong problem-solving, and the ability to manage multiple tasks with attention to detail. Prior VoIP or telecom provisioning experience is a plus.