Junior Technical Support

Seven Seven Global Services, Inc.; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Seven Seven Global Services, Inc. in the Philippines is seeking a technical support specialist to troubleshoot and resolve client issues, provide training, and maintain systems and networks. The role emphasizes strong communication, a CS/IT degree, and hands-on support capability.

The position is full onsite with a morning shift, requiring willingness to work across Metro Manila and other provinces. Collaborative work style and customer-oriented approach are essential for success.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 6 months of experience in technical support or a similar role.
• Strong knowledge of computer systems, networks, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Customer-oriented with strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Willing to work on a flexible schedule, including weekends and holidays if needed.

Responsibilities

• Provide technical support to clients via phone, email, or remote access
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
• Document and track all support requests and resolutions in a timely manner
• Collaborate with other team members to resolve complex technical issues
• Train and support users on new systems and technologies
• Maintain and update systems and networks to ensure smooth operation
• Identify opportunities for process improvements and make recommendations to management
• Keep up-to-date with industry trends and advancements in technology

Skills

Troubleshooting

Customer service

Communication

Teamwork

Independent work

Education

Bachelor's degree in Computer Science / Information Technology

Job description

Company Overview

Seven Seven is a leading provider of IT services and solutions in the Philippines. We offer a wide range of technical support services to help businesses achieve their goals and stay ahead of the competition. Our team of highly skilled professionals is dedicated to providing exceptional customer service and ensuring the success of our clients.

Job Details

Full Onsite and must be willing to work anywhere in Metro Manila and in other provinces

Morning shift

Job Description

The ideal candidate will have a strong technical background and excellent communication skills to provide top-notch support to our clients. You will be responsible for troubleshooting and resolving technical issues, providing training and support to users, and maintaining our systems and networks.

Key Responsibilities

• Provide technical support to clients via phone, email, or remote access
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
• Document and track all support requests and resolutions in a timely manner
• Collaborate with other team members to resolve complex technical issues
• Train and support users on new systems and technologies
• Maintain and update systems and networks to ensure smooth operation
• Identify opportunities for process improvements and make recommendations to management
• Keep up-to-date with industry trends and advancements in technology

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum of 6 months of experience in technical support or a similar role
• Strong knowledge of computer systems, networks, and software applications
• Excellent troubleshooting and problem-solving skills
• Customer-oriented with strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Willing to work on a flexible schedule, including weekends and holidays if needed

If you are passionate about technology and providing exceptional customer service, we want to hear from you! Join our team at Seven Seven and be part of a company that values its employees and strives for excellence in everything we do.