IT Technical Support

Strategic Networks, Inc.; Pangasinan; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

A technology support company is seeking an IT Technical Support professional to assist with end-user devices and provide support in multiple locations such as Pangasinan and NCR. Responsibilities include managing incidents, hardware and software support, and on-site repairs. Ideal candidates will have at least 1 year of experience and be ready to start ASAP.

Qualifications

• At least 1 year of work experience.

Responsibilities

• Provide incident and request management support to all end-user devices.
• Experience in Windows and non-Windows operating environments.
• Recommend and apply solutions, including on-site repair for remote users.
• Provide support to end users relating to hardware and software.
• Determine and execute system reconfiguration needs.
• Carry out on-site analysis, identification, and resolution of difficult desktop problems.
• Supervise complaint ticketing system and follow timely resolution of all work orders.
• Provide status update to the ticketing tools in a timely manner.
• Analyze completed end-user device requests and incidents.
• Monitor and repair all IT/office equipment.

Job description

Overview

IT Technical Support with field work responsibilities. Amenable to work in multiple locations such as Pangasinan and NCR.

Responsibilities

• Provide incident and request management support to all end-user devices (desktop, laptop, monitor, VPN, printers, scanner).
• Experience in Windows and non-Windows operating environments.
• Recommend and apply solutions, including on-site repair for remote users.
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
• Determine and execute system reconfiguration needs.
• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
• Supervise complaint ticketing system and follow timely resolution of all work orders.
• Demonstrated ability to provide user support by means of remote access tools.
• Provide status update to the ticketing tools in a timely manner.
• Analyze completed end-user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
• Monitor and repair all IT/office equipment and ensure that all software systems are running smoothly.
• Amenable to work in multiple work locations such as Pangasinan and NCR.
• Can start ASAP.
• With at least 1 year work experience.

Qualifications

• At least 1 year of work experience.

Working Location

Multiple locations including Pangasinan and NCR; field work required as needed.

Company

Recruiter: Strategic Networks, Inc.