Junior IT Support Engineer — 24/7 Ops, Flexible Schedule

HTU; Makati; On-site; PHP 300,000 - 520,000; Full time

Benefits offered by this job

Health benefits

Leave cash conversion

Communication allowance

Provided equipment

Flexible work schedule

Job summary

Cloud Console seeks a Junior IT Support Engineer to assist end-users, monitor client environments, and support IT infrastructure with a focus on 24/7 operations.

The role emphasizes troubleshooting, timely issue reporting, and collaboration with senior team members to resolve client problems and meet project deadlines. A bachelor’s degree in IT/CS is preferred, with strong communication skills and basic server/network knowledge.

Qualifications

• Bachelor's degree in IT/CS or related field is preferred.
• Strong troubleshooting and technical aptitude for end-user support.
• Certifications are a plus but not required.
• Basic understanding of server and network administration.
• Excellent verbal and written communication for client interaction.
• Experience supporting small to medium-sized businesses is advantageous.

Responsibilities

• Assist end-users with technical issues and provide troubleshooting support for workstations.
• Monitor client environments and report issues promptly.
• Maintain detailed time logs for all tasks performed.
• Assist with software patching, backups, alerts, antivirus updates, and hardware monitoring.
• Collaborate with senior team members to resolve client issues effectively.
• Maintain open communication with colleagues and team leaders.
• Support engineering teams and project managers to meet project deadlines.
• Attend to call queues regularly and assist with special projects as needed.
• Perform additional duties as required.

Skills

IT support

Troubleshooting

Communication skills

Server administration basics

Network administration basics

Customer service

Education

Bachelor's Degree in Information Technology or Computer Science

Job description

Cloud Console seeks a Junior IT Support Engineer to assist end-users, monitor client environments, and support IT infrastructure with a focus on 24/7 operations.

The role emphasizes troubleshooting, timely issue reporting, and collaboration with senior team members to resolve client problems and meet project deadlines. A bachelor’s degree in IT/CS is preferred, with strong communication skills and basic server/network knowledge.