Systems Administrator (MS 365) | Nighshift -Ortigas

Satellite Office; Eastern Manila District; On-site; PHP 2,000,000 - 2,800,000; Full time

Job summary

Satellite Office is seeking a Systems Administrator to join the Digital Technology team. You will administer, engineer, and enhance systems, applications, and support-layer tech to sustain a secure, scalable, and high-performing user environment across Windows, macOS, and mobile endpoints.

You will own identity lifecycle integration (Workday → AD → Entra ID), manage Microsoft 365 services, and lead Jira administration for ITSM processes, dashboards, and automation.

Qualifications

• 6+ years of Help Desk/Client Services experience in an enterprise environment.

Responsibilities

• Perform Systems Administration across enterprise IT environment, monitoring, reporting and continuous improvement.

Skills

Executive communication

Analytical troubleshooting

Ownership mindset

Independent initiative

Multitasking

Project leadership

Documentation discipline

Business language translation

Interpersonal skills

Calm under pressure

Curiosity toward AI/automation

Tools

Intune

Windows Autopilot

JAMF

Active Directory

Entra ID

Microsoft 365

Exchange Online

SharePoint Online

Microsoft Teams

SharePoint governance

Jira administration

Job description

SYSTEM ADMINISTRATOR

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme!

WHAT IS A/AN SYSTEM ADMINISTRATOR?

Job Summary

Systems Administrator – Client Services

The Systems Administrator, part of the Support Layer of the Digital Technology Team, is responsible for administering, engineering, and enhancing systems, applications, and support-layer technologies that mature global IT environment. The position plays a critical role in modern endpoint management, identity lifecycle integration (Workday → Active Directory → Entra ID), and Microsoft 365 services, ensuring a secure, scalable, and high-performing user environment. Additionally, the Systems Administrator is responsible for Jira administration, enabling streamlined workflows, automation, and continuous improvement across Digital Technology and Operations.

Job Description

Duties and Responsibilities

Perform Systems Administration across organization’s enterprise IT environment, including monitoring, reporting, and continuous improvement of system performance and reliability.

Manage and support endpoint platforms including:

• Microsoft Intune
• Windows Autopilot
• JAMF
• Support Windows and Apple (macOS, iOS) device lifecycle, provisioning, compliance, and patching

Support identity and access architecture integrating:

• Workday
• Active Directory
• Microsoft Entra ID
• Maintain identity synchronization, provisioning, and Joiner/Mover/Leaver (JML) processes

Administer Microsoft 365 services including:

• Microsoft Exchange Online
• Microsoft SharePoint Online
• Microsoft Teams

Support SharePoint governance, permissions, and site lifecycle

Serve as a Microsoft 365 power user, supporting and optimizing:

• Microsoft Excel
• Microsoft Word
• Microsoft Teams
• Microsoft SharePoint Online

Develop templates, workflows, and productivity improvements

Act as a Jira Administrator, managing:

• Workflows, automation rules, permissions, dashboards, and integrations
• Continuous improvement of ITSM processes and reporting
• Partner with IT Desktop Support leadership to assess and remediate operational risk across endpoint, application, and executive technology environments
• Act as an escalation point for the Global Help Desk, providing advanced troubleshooting, root cause analysis, and high-touch executive support
• Conduct system monitoring, auditing, and reporting to proactively identify performance issues, instability, and recurring incidents
• Implement and support AI-driven tools, automation frameworks, and predictive troubleshooting solutions

Facilitate patch management and software deployment:

• OS updates, firmware, and application patching
• Deployment scheduling, compliance tracking, and remediation
• Recommend and implement system upgrades aligned with scalability, resiliency, and modernization goals Execute all work in accordance with Change Management processes, including documentation, testing, and validation

Maintain clear, proactive communication with users, leadership, and stakeholders

Perform additional duties as assigned, including occasional evening or weekend work

Job Skills and Traits

• Exceptional communication skills with C-suite and Executive Leadership; professional, discreet, and approachable
• Strong analytical and troubleshooting skills with ability to diagnose complex technical issues quickly
• Hands-on, detail-oriented engineer with strong ownership mindset
• Ability to work independently and drive initiatives to completion
• Strong multitasking and prioritization skills in a fast-paced environment
• Proven ability to lead small to medium technical initiatives or projects
• Strong documentation discipline and process orientation
• Ability to translate technical concepts into clear business language
• Collaborative team player with strong interpersonal skills
• Calm, solutions-oriented mindset under pressure
• Curiosity and adaptability toward emerging technologies, including AI and automation

Qualifications

• 6+ years of Help Desk/Client Services experience in an enterprise environment
• 6+ years supporting Microsoft technologies including:
  • Microsoft Exchange Online
  • Active Directory
  • Microsoft SharePoint Online
  • Microsoft 365
• 4+ years experience with endpoint and MDM platforms:
  • Intune, Autopilot, JAMF
  • Endpoint patching and software deployment
  • Identity and access management (AD/Entra ID)
  • System monitoring, performance tuning, and troubleshooting
  • User account management and access control
  • System updates, patching, and lifecycle management
  • Documentation and process standardization
• Experience with Jira administration (workflows, automation, dashboards, integrations)
• Exposure to or interest in:
  • AI-driven tools, automation, and modern workplace technologies
• Microsoft certifications preferred