Junior Store Supervisor

MCA Asia Business Solutions Inc.; Makati; On-site; PHP 279,000 - 391,000; Full time

Job summary

MCA Asia Business Solutions Inc. in Makati, Philippines, is hiring a Junior Store Supervisor to lead daily operations at the assigned site, ensure SOP compliance, and drive sales growth.

You will supervise staff, onboard new employees, conduct evaluations, manage inventory, and monitor KPIs while maintaining food safety standards and high customer service quality. Weekend and holiday shifts are required.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, Food Technology, or a related field.
• Minimum of 1 year of supervisory or managerial experience in multi-unit management, food production, or the retail bakery industry.

Responsibilities

• Lead and manage day-to-day operations across their assigned site, ensuring SOP compliance.
• Conduct store inspections to maintain efficiency, displays, cleanliness, and safety.
• Supervise, coach, and motivate team members to enhance performance and customer satisfaction.
• Assist onboarding, training, and development of new employees.
• Conduct performance evaluations and address poor performance as needed.
• Monitor sales performance, analyze KPIs, and implement plans to meet targets and budgets.
• Oversee inventory control, verify opening/closing records, minimize waste.
• Prepare and monitor expenses, budgets, and management reports including P&L and labor reports.
• Ensure compliance with food safety, sanitation, and hygiene protocols.
• Resolve product and service quality issues promptly and professionally handle escalated complaints.
• Collaborate with marketing on promotions and product rollouts; observe customer behavior to upsell and align with marketing; willing to work at branch; weekend/holiday shifts.

Skills

Inventory management

Customer service

Food safety

Leadership

POS systems

Excel

Google Sheets

Reporting

E-commerce

Food delivery apps

Education

Bachelor's degree in Business Administration or related field

Tools

POS systems

Microsoft Excel

Google Sheets

Job description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

Job Title: Junior Store Supervisor
Location: Manila, Philippines

JOB DESCRIPTION
Operational Management

• Lead and manage day-to-day operations across their assigned site, ensuring compliance with company standard operating procedures (SOPs).
• Conduct regular store inspections to maintain operational efficiency, product displays, cleanliness, and adherence to safety protocols.

Staff Leadership and Development

• Supervise, coach, and motivate team members to enhance performance, productivity, and customer satisfaction.
• Assist in the onboarding, training, and development of new employees fostering a positive work environment.
• Conduct performance evaluations, provide constructive feedback, and carry out necessary disciplinary actions to address poor performance.

Inventory and Financial Management

• Monitor sales performance, analyze Key Performance Indicators (KPIs), and implement action plans to achieve or exceed sales targets and budget goals.
• Oversee inventory control procedures, ensuring accurate stock levels and minimizing waste by verifying the store crew’s opening and closing inventory records and reports.
• Prepare and monitor expenses, budgets, and various management reports, including profit and loss statements, sales data, and labor reports for the assigned branch.

Quality and Compliance

• Ensure strict compliance with all food safety, sanitation, and hygiene protocols.
• Address and resolve product and service quality issues promptly and professionally handle escalated customer complaints.

Marketing and Strategy

• Collaborate with the marketing team to oversee the implementation of marketing promotions, seasonal product rollouts, and other initiatives.
• Collect customer feedback and observe customer spending behavior to effectively upsell products and align sales efforts with marketing initiatives.
• Willing to work at the assigned branch location.
• Open to work in a shifting schedule, including weekends and holidays.

JOB SPECIFICATIONS

• Bachelor’s degree in Business Administration, Hospitality Management, Food Technology, or a related field.
• Minimum of 1 year of supervisory or managerial experience in multi-unit management, food production, or the retail bakery industry.
• Experience with e-commerce, commerce, and food delivery apps (ex. GrabFood) is an advantage.
• Strong knowledge of inventory management, customer service, and food safety standards.
• Excellent leadership, organizational, and problem-solving skills.
• Proficient in Point of Sale systems, Microsoft Excel or Google Sheets, and report preparation.