Branch Supervisor

MCA Asia Business Solutions Inc.; Makati; On-site; PHP 300,000 - 480,000; Full time

Job summary

MCA Asia Business Solutions Inc. is seeking a Junior Store Supervisor in Manila to oversee daily store operations, staff leadership, and inventory management. The role focuses on maintaining SOPs, ensuring food safety, and driving sales through effective team performance.

The candidate should have a minimum of 1 year in supervisory or managerial roles in retail or food-related sectors, with strong Excel/POS skills and a customer-centric approach. Weekend availability is required.

Qualifications

• 1 year minimum supervisory or managerial experience in multi-unit management, food production, or retail bakery.
• Strong knowledge of inventory management, customer service, and food safety standards.
• Excellent leadership, organizational, and problem-solving skills.
• Experience with e-commerce, commerce, or food delivery apps is an advantage.

Responsibilities

• Lead day-to-day operations at the assigned site, ensuring SOP compliance.
• Supervise, coach, and motivate the team; onboarding and training.
• Monitor sales KPIs, analyze data, and manage budgets and reports.
• Oversee inventory control and minimize waste with accurate records.
• Ensure strict food safety, sanitation, and hygiene protocols.
• Collaborate with marketing on promotions and seasonal rollouts.

Skills

Leadership

Customer service

Problem solving

Inventory management

Education

Bachelor's degree in Business Administration

Bachelor's degree in Hospitality Management

Bachelor's degree in Food Technology

Tools

POS systems

Microsoft Excel

Google Sheets

Job description

JOB POSITION: JUNIOR STORE SUPERVISOR

Location: Manila, Philippines

Job Description

Operational Management

• Lead and manage day-to-day operations across the assigned site, ensuring compliance with company standard operating procedures (SOPs).
• Conduct regular store inspections to maintain operational efficiency, product displays, cleanliness, and adherence to safety protocols.

Staff Leadership and Development

• Supervise, coach, and motivate team members to enhance performance, productivity, and customer satisfaction.
• Assist in onboarding, training, and development of new employees fostering a positive work environment.
• Conduct performance evaluations, provide constructive feedback, and carry out necessary disciplinary actions to address poor performance.

Inventory and Financial Management

• Monitor sales performance, analyze KPIs, and implement action plans to achieve or exceed sales targets and budget goals.
• Oversee inventory control procedures, ensuring accurate stock levels and minimizing waste by verifying opening and closing inventory records and reports.
• Prepare and monitor expenses, budgets, and various management reports, including profit and loss statements, sales data, and labor reports for the assigned branch.

Quality and Compliance

• Ensure strict compliance with all food safety, sanitation, and hygiene protocols.
• Address and resolve product and service quality issues promptly and professionally handle escalated customer complaints.

Marketing and Strategy

• Collaborate with the marketing team to oversee the implementation of marketing promotions, seasonal product rollouts, and other initiatives.
• Collect customer feedback and observe customer spending behavior to effectively upsell products and align sales efforts with marketing initiatives.

Working Condition/Environment

• Willing to work at the assigned branch location.
• Open to work in a shifting schedule, including weekends and holidays.

Job Specification

• Bachelor's degree in Business Administration, Hospitality Management, Food Technology, or a related field.
• Minimum of 1 year of supervisory or managerial experience in multi-unit management, food production, or the retail bakery industry.
• Experience with e-commerce, commerce, or food delivery apps (e.g., GrabFood) is an advantage.
• Strong knowledge of inventory management, customer service, and food safety standards.
• Excellent leadership, organizational, and problem-solving skills.
• Proficient in Point of Sale systems, Microsoft Excel or Google Sheets, and report preparation.