Junior-Mid Collections Analyst

Comrise; Taguig; Ibrido; PHP 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

Comrise is seeking a Collections/Credit Control professional in Metro Manila to manage B2B debt recovery. The role requires engaging English-speaking clients via phone and email, analyzing financial data, and applying defined processes to determine actions.

You will record interactions in Oracle Advanced Collections and work with cross-functional teams to meet SLA targets. The ideal candidate will handle negotiations, prioritize shifting workloads, and contribute to process improvements while

Competenze

• Experience in a B2B Collections / Credit Control environment.
• Experience communicating with English-speaking clients.
• Strong written and spoken English fluency.
• Professional articulation and communication skills.
• Excellent customer service across phone and email channels.
• Ability to work under pressure and meet deadlines.
• Proficient in Excel and data interpretation.
• Willing to work mid-shift and/or night shift.

Mansioni

• Use phone and email to contact clients about outstanding debt issues.
• Decide next actions per client using defined processes and case history.
• Record client communications accurately in Oracle Advanced Collections.
• Investigate and resolve unallocated cash occurrences.
• Negotiate payments and solutions addressing client concerns.
• Safeguard goodwill with internal/external clients through stakeholder management.
• Meet a variety of qualitative and quantitative targets.
• Reprioritize workload to hit changing targets.
• Escalate issues affecting money recovery promptly.
• Ensure tasks meet SLA objectives.
• Suggest improvements to processes within area of influence.
• Understand and apply billing processes and internal controls.
• Regularly liaise with Management and Collections Analysts.

Conoscenze

English communication

Client communication

MS Excel

Negotiation

Collections

Credit control

Customer service

Shift flexibility

Strumenti

Oracle Advanced Collections

Descrizione del lavoro

• Use a combination of communication tools, primarily telephone and e-mail, to contact clients to discuss outstanding debt issues.
• Utilising a combination of defined processes, case history and judgement, make decisions on next course of action, on a client-by-client basis.
• Record accurate records of client communications within Oracle Advanced Collections system.
• Investigate and resolve occurrences of unallocated cash.
• Effectively negotiates payment and solutions when addressing client concerns, issues, and complaints.
• Stakeholder Management - Safeguard the long-standing goodwill relationship with internal/external clients.
• Achieve a variety of targets, based upon qualitative and quantitative measures.
• Continually re-prioritise an ever-changing workload, ensuring activity is focused towards achieving a variety of targets.
• Escalate any issues affecting the recovery of monies in a timely manner, either internally through Global Finance Services Management or with the business, as required.
• Ensure tasks are performed in accordance with Service Level Agreement objectives.
• Contribute ideas and actions towards the continuous improvement of processes within area of influence.
• Understand and apply WTW's Billing processes, policies, procedures, and internal control standards. People
• Liaise with the Management team and Collections Analysts regularly regarding all aspects of collection activity performance.
• Interface with other Global Finance Services associates to ensure compliance with cross-team responsibilities.
• Work effectively within the team dynamic.

The requirements:

• Experience working in a business-to-business Collections / Credit Control environment
• Experience of working in an environment communicating with English speaking clients
• Strong fluency in written and spoken English
• Ability to articulate and communicate professionally is essential
• Strong customer service skills / ability to communicate professionally through a variety of channels (e.g., telephone, e-mail)
• Ability to work well under pressure and meet ever changing deadlines and stretching targets
• Adaptable, able to learn new processes, concepts, and skills
• Ability to interpret and analyze financial data and use their analysis to identify the root cause and/or devise the appropriate action plan.
• Ability to professionally handle and resolve, exceptions, and disputes.
• Strong knowledge of MS Excel
• Willing to work on Mid-Shift and/or night shift.