Collections Analyst - Business to Business

Risewave Consulting Inc.; Taguig; On-site; PHP 240,000 - 420,000; Full time

Job summary

Risewave Consulting Inc. is seeking a Collections/ Credit Control professional in the Philippines to manage client ledgers and ensure timely payments. You will contact clients, apply defined processes, and improve collections practices while maintaining strong client relationships.

You will communicate in English, work with Oracle Advanced Collections, and strive to meet targets. The role emphasizes accuracy, professional communication, and effective problem solving in a fast-paced team

Qualifications

• Experience working in a business-to-business Collections / Credit Control environment.
• Experience of communicating with English-speaking clients.
• Strong fluency in written and spoken English.
• Ability to articulate and communicate professionally.
• Strong customer service skills through multiple channels (phone, email).
• Ability to work under pressure and meet changing deadlines and targets.
• Adaptable and quick to learn new processes and skills.
• Ability to analyze financial data and identify root causes.

Responsibilities

• Use telephone and email to contact clients about outstanding debts.
• Decide next actions based on processes, case history and judgement for each client.
• Record client communications in Oracle Advanced Collections system.
• Investigate and resolve unallocated cash occurrences.
• Negotiate payments and solutions to address client concerns.
• Maintain goodwill with internal and external clients over time.
• Meet a variety of qualitative and quantitative targets.
• Reprioritize workload to achieve targets amid changing demands.
• Escalate issues affecting money recovery as needed.
• Ensure tasks align with Service Level Agreement objectives.

Skills

Collections experience

Credit control

English fluency

Customer service

MS Excel

Deadline management

Communication skills

Problem solving

Tools

Oracle Advanced Collections

Job description

About the role:

Working within a team, you will be responsible for managing your own ledger of accounts, ensuring clients' invoices are paid in accordance with specified terms. You will interact with clients as needed and work to continuously improve our collections processes.

Key responsibilities:

• Use a combination of communication tools, primarily telephone and e-mail, to contact clients to discuss outstanding debt issues

• Utilizing a combination of defined processes, case history and judgement, make decisions on next course of action, on a client-by-client basis

• Record accurate records of client communications within Oracle Advanced Collections system

• Investigate and resolve occurrences of unallocated cash

• Effectively negotiate payment and solutions when addressing client concerns, issues, and complaints

• Safeguard the long-standing goodwill relationship with internal/external clients

• Achieve a variety of targets, based upon qualitative and quantitative measures

• Continually re-prioritise an ever-changing workload, ensuring activity is focused towards achieving a variety of targets

• Escalate any issues affecting the recovery of monies in a timely manner, either internally through Global Finance Services Management or with the business, as required

• Ensure tasks are performed in accordance with Service Level Agreement objectives

About you

• Experience working in a business-to-business Collections / Credit Control environment

• Experience of working in an environment communicating with English speaking clients

• Strong fluency in written and spoken English

• Ability to articulate and communicate professionally is essential

• Strong customer service skills / ability to communicate professionally through a variety of channels (e.g., telephone, e-mail)

• Ability to work well under pressure and meet ever changing deadlines and stretching targets

• Adaptable, able to learn new processes, concepts, and skills

• Ability to interpret and analyze financial data and use their analysis to identify the root cause and/or devise the appropriate action plan

• Ability to professionally handle and resolve exceptions and disputes

• Strong knowledge of MS Excel