Accounts Receivable /Collections Analyst

IntouchCX; Manila; On-site; PHP 450,000 - 650,000; Full time

Job summary

IntouchCX is seeking an AR/Collections Analyst to proactively manage accounts receivable, apply payments, and follow up on past-due invoices. You will reconcile accounts and support cash flow with cross-functional teams, including Sales, CX, and Finance.

The role requires 3+ years in AR/collections or credit management, strong Excel/NetSuite skills, and English proficiency (CEFR B2). North American time-zone alignment is essential.

Qualifications

• Minimum three (3) years of progressive experience in Corporate Collections, Accounts Receivable, or Credit Management.
• Degree or advanced qualification in Accounting, Finance, or Business Administration is strongly preferred.
• Professional certification in Accounts Receivable is considered an asset.
• Advanced proficiency in MS Excel and Google Workspace productivity tools.
• Hands-on experience with enterprise-level ERP systems; NetSuite preferred.
• Strong understanding of GAAP, order-to-cash, revenue recognition, and financial risk reporting.
• Attention to detail and analytical problem-solving skills.
• Ability to work independently and collaborate in a team.
• High integrity and professionalism handling confidential information.
• Excellent written and verbal communication; Advanced English (CEFR B2).
• Ability to work hours aligning with North American business time zones.
• Prior experience with North American companies or nearshore BPOs is an asset.

Responsibilities

• Proactively manage the accounts receivable portfolio to ensure timely payments and reduce DSO.
• Maintain consistent, professional communication with client AP teams and operational contacts regarding past-due accounts.
• Monitor aging reports, perform credit risk assessments, and establish tailored collection strategies.
• Perform regular account reconciliations to ensure ledger accuracy.
• Collaborate with Sales, CX, and Operations to resolve payment delays and disputes.
• Oversee daily cash applications for AR monetization and accelerated payment initiatives.
• Match incoming cash payments to open invoices and clear ledger differences.
• Research and resolve complex account discrepancies and unapplied cash with client finance.
• Analyze aging trends and support cash flow forecasting models.
• Partner with FP&A to remove invoicing roadblocks in ordering-to-cash workflows.
• Negotiate structured payment solutions for high-value delinquent accounts.
• Identify bottlenecks in order-to-cash processes and propose automated enhancements.

Skills

Accounts Receivable

Credit Management

Excel Proficiency

NetSuite ERP

GAAP Knowledge

Communication Skills

Analytical Thinking

Team Collaboration

Confidentiality

English Proficiency

Education

Accounting/Finance/BA degree

Tools

NetSuite ERP

Google Workspace

Job description

About the Job

We are changing the way people think about customer service, and we need your help! IntouchCX is seeking a highly motivated AR/Collections Analyst to support our Finance team. The AR/Collections Analyst is responsible for the proactive management of accounts receivable, applying customer payments and credits against open invoices, following up on outstanding payments, and reconciling accounts to ensure healthy cash flow. This role is critical to maintaining the integrity of our accounts receivable while providing high-level support to the Sales, CX, and Finance teams.

As AR/Collections Analyst, You Will…

• Proactively manage the accounts receivable portfolio to ensure timely payments and reduce Days Sales Outstanding (DSO).
• Maintain consistent, professional communication that preserves the client relationship while following up regularly with client AP teams and operational contacts regarding past-due accounts and overdue balances.
• Monitor aging reports, perform credit risk assessments, and establish tailored collection strategies for high-risk or delinquent accounts.
• Perform regular account reconciliations to ensure accuracy in the general ledger and related subledgers.
• Collaborate with cross-functional teams internally, including Sales, CX, and Operations, to help resolve payment delays related to clients facing financial difficulties, complex billing discrepancies, and invoice disputes efficiently.
• Oversee daily cash applications and administration for the company’s accounts receivable monetization program and other accelerated payment initiatives to optimize working capital.
• Match incoming cash payments to open invoices promptly, clearing ledger differences and maintaining real-time subledger accuracy.
• Research and resolve complex account discrepancies, unapplied cash balances, and short payments in collaboration with client finance departments.
• Analyze aging trends, contribute to cash flow forecasting models, and prepare bad debt risk evaluations for leadership review.
• Partner with FP&A teams to eliminate structural invoicing roadblocks affecting collections.
• Negotiate structured payment solutions for high-value, chronically delinquent accounts with professionalism, diplomacy, and firmness.
• Identify operational bottlenecks within order-to-cash workflows and recommend automated, scalable enhancements.

As AR/Collections Analyst, You Need…

• Minimum three (3) years of progressive experience in Corporate Collections, Accounts Receivable, or Credit Management.
• Degree or advanced qualification in Accounting, Finance, or Business Administration is strongly preferred.
• Professional certification in Accounts Receivable (e.g., IOFM Accredited Receivables Specialist (ARS), CIC Certified Accounts Receivable Specialist (CARS/CARP), or equivalent) is considered an asset.
• Advanced proficiency in MS Excel (e.g., VLOOKUPs, INDEX/MATCH, Pivot Tables, nested formulas, data modeling) and Google Workspace productivity tools.
• Hands-on experience with enterprise-level ERP systems is required; strong working knowledge of NetSuite, modules, and subledger reconciliation is strongly preferred.
• Strong understanding of core GAAP financial accounting processes, order-to-cash workflows, revenue recognition concepts, and financial risk reporting.
• Attention to detail and analytical problem-solving skills.
• Ability to work independently and collaborate effectively within a team setting.
• High level of integrity and professionalism when handling sensitive and confidential information.
• Excellent written and verbal communication skills, both within the company and externally with clients
• Advanced professional English proficiency (minimum CEFR B2 level required) for daily corporate communication with North American clients.
• Ability to work hours that align with North American standard business time zones.
• Prior experience working with North American companies, nearshore BPOs, or shared services environments is considered an asset.