Collections Analyst

ISS STOXX; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

ISS STOXX is seeking a Collections Analyst to join the Revenue Control team in the Philippines. You will manage accounts receivable, resolve client payment issues, and support cash collection objectives with strong analytical and communication skills.

Key responsibilities include resolving refunds and unapplied cash, monitoring accounts, updating SAP records, and collaborating with Billing and Sales teams. A Finance/Accounting degree and 2–3 years in collections are required.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 2-3 years of collections or AR experience.
• Strong English communication.
• Proactive, organized and detail-oriented.
• Excel skills with pivots and VLOOKUP.
• Familiarity with SAP/Salesforce is a plus.
• Ability to interpret contracts.
• Ability to manage multiple priorities.

Responsibilities

• Communicate with clients to ensure prompt resolution of payment issues including refunds, and unapplied cash receipts.
• Monitor accounts and investigate historical data to support client communication.
• Update account status records and collections efforts in SAP.
• Partner with Billing Team and Sales Teams on client issues.
• Creation, analysis and updating of weekly Collections reports.
• Manage collection activities for global entities while ensuring compliance with company policies and procedures.

Skills

Client communication

Excel data analysis

Negotiation

Attention to detail

Multitasking

English proficiency

Education

Bachelor's degree in Finance/Accounting

Tools

SAP

Salesforce

Job description

About the role

ISS STOXX is seeking a highly motivated and detail-oriented Collections Analyst to join our Revenue Control team. Reporting directly to the Collections Team Leader, the successful candidate will be responsible for managing accounts receivable activities, resolving client payment issues, and supporting the organization's cash collection objectives. This role requires strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving.

Key responsibilities

• Communicate with clients to ensure prompt resolution of client payment or contractual issues including refunds, and unapplied cash receipts.

• Monitor accounts and investigate historical data to support client communication.

• Update account status records and collections efforts in SAP.

• Partner with Billing Team and Sales Teams on client issues.

• Creation, analysis and updating of weekly Collections reports.

• Manage collection activities for global entities while ensuring compliance with company policies and procedures.

About you

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.

• Minimum of 2-3 years of experience in collections, accounts receivable, credit control, or a similar finance-related role.

• Strong English communication skills, both written and verbal.

• Highly organized, detail-oriented, and results-driven with a proactive, hands-on approach.

• Medium to Advanced Microsoft Excel skills, including data analysis and reporting (pivots and vlook up).

• Strong analytical and investigative skills with the ability to identify root causes and recommend solutions.

• Ability to read, interpret, and understand contractual terms and customer agreements.

• Excellent interpersonal skills with the confidence to engage and negotiate with clients professionally.

• Experience with SAP and Salesforce is an advantage.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.