B2B - Collections Jr Analyst

Comrise; Taguig; On-site; PHP 480,000 - 720,000; Full time

Job summary

Comrise is seeking a Collections Analyst in Metro Manila to manage a portfolio of customer accounts and ensure timely collection of invoices within terms. You will contact customers by email and phone, analyze accounts, and resolve disputes to improve cash flow.

The ideal candidate has 3+ years in B2B collections or AR, strong Excel skills, and experience with ERP/CRM systems. English communication is essential; mid-shift or night shift availability is required.

Qualifications

• 3+ years of experience in B2B collections, credit control or AR.
• English-speaking clients experience preferred.
• Strong written and verbal English communication.
• Excellent customer service and stakeholder management.
• Strong negotiation, problem-solving and dispute-resolution skills.
• Ability to analyze financial data and determine collection strategy.
• Ability to manage multiple accounts and deadlines.
• Proficiency in Microsoft Excel.
• Experience with ERP, AR or CRM systems preferred.
• Ability to work under pressure and meet targets.

Responsibilities

• Manage an assigned portfolio of customer accounts and monitor balances.
• Follow up on overdue invoices via email and phone.
• Review aging reports to determine collection actions.
• Negotiate payment commitments with customers.
• Investigate and resolve billing disputes and discrepancies.
• Maintain records of communications and collection activities.
• Collaborate with Billing, Finance, Sales and others to resolve issues.
• Escalate complex issues as needed.
• Meet collection targets and KPIs.

Skills

B2B collections experience

English communication

Negotiation

Dispute resolution

Customer service

Stakeholder management

Analytical thinking

Multi-account management

Adaptability

Shift flexibility

Tools

Microsoft Excel

ERP systems

CRM systems

Job description

We are looking for a Collections Analyst to manage an assigned portfolio of customer accounts and ensure outstanding invoices are collected within agreed payment terms. The role involves proactive customer communication, account analysis, dispute resolution, payment negotiation, and collaboration with internal teams to improve cash flow and minimize overdue balances.

The ideal candidate has strong B2B collections or credit control experience, excellent communication skills, and the ability to professionally manage customer concerns and payment disputes.

Key Responsibilities

• Manage an assigned portfolio of customer accounts and monitor outstanding balances.
• Proactively follow up on overdue invoices through email and telephone.
• Review account history, aging reports, payment patterns, and outstanding balances to determine appropriate collection actions.
• Negotiate payment commitments and appropriate solutions with customers.
• Investigate and resolve billing disputes, payment discrepancies, and account-related concerns.
• Handle customer questions and complaints professionally while maintaining positive business relationships.
• Maintain accurate records of customer communications, collection activities, payment commitments, and dispute resolutions.
• Monitor aging reports and prioritize collection activities based on account risk, aging, and business requirements.
• Collaborate with Billing, Cash Applications, Finance, Sales, and other internal teams to resolve account issues and facilitate timely payment.
• Investigate unallocated or unapplied cash and coordinate with relevant teams for resolution.
• Escalate complex collection issues, disputes, and accounts requiring additional intervention.
• Meet established collection targets, KPIs, SLAs, and quality standards.
• Analyze financial and account data to identify root causes of overdue balances and determine appropriate action plans.
• Contribute ideas and recommendations for improving collections processes and overall cash recovery.
• Maintain confidentiality and follow applicable finance, collections, and internal control policies.

Requirements

• At least 3 years of experience in B2B Collections, Credit Control, Accounts Receivable, or related finance operations.
• Experience communicating with English-speaking clients/customers is preferred.
• Strong written and verbal English communication skills.
• Excellent customer service and stakeholder management skills.
• Strong negotiation, problem-solving, and dispute-resolution skills.
• Ability to analyze financial data and identify the appropriate collection strategy.
• Ability to manage multiple accounts, priorities, and changing deadlines.
• Strong proficiency in Microsoft Excel.
• Experience with ERP, collections, A/R, or CRM systems is preferred.
• Ability to work under pressure and meet collection targets and deadlines.
• Adaptable and willing to learn new processes and systems.
• Willingness to work on mid-shift and/or night shift.